Enterprise Rent-A-Car

4.3
353 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1900 Columbia Ave, Franklin, TN
37064, United States
(615) 794-1000
https://www.enterprise.com/en/car-rental/locations/us/tn/franklin-lakeview-royal-oaks-5608.html
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About

Car Rental AgencyVan Rental
Need a rental car in Franklin, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Columbia Ave location today.

Location

Enterprise Rent-A-Car
1900 Columbia Ave, Franklin, TN
37064, United States

Hours

Reviews

4.3
353 reviews
5 stars
253
4 stars
32
3 stars
23
2 stars
12
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and accommodating, with many highlighting exceptional service from specific employees.

Vehicle Quality

Several reviews noted issues with vehicle maintenance and cleanliness, including mechanical problems and unclean interiors.

Efficiency

Many customers appreciated the quick and easy rental process, though some experienced delays in vehicle availability.

Mixed Experiences

While many had positive experiences, there were notable complaints regarding poor service and vehicle quality at certain times.

Reservation Issues

Some customers reported problems with reservations, including vehicles not being ready at the scheduled time and incorrect charges.
  • BN
    Brock Newby
    Nov 15, 2025
    5.0
    Friendly team. Hassle free process. Excellent communication. Nice vehicle. Great experience overall. Thanks!
  • CS
    Candace Shore
    Oct 15, 2025
    5.0
    Excellent customer service! The pick up and drop off service was a life saver for me.
  • DC
    Deborah Cochran
    Sep 29, 2025
    5.0
    The Enterprise website is easy to use, I car selected is clean and ready, the price is reasonable and the personnel are courteous and friendly! I’m a customer for life.
  • CM
    Chandler Miniat
    Sep 13, 2025
    5.0
    Troy at the Franklin, TN location was exceptional! He made sure we had a rental of similar size as our car at Gerber being repaired. Highly recommend this location
  • KK
    KnifeBoy
    Aug 1, 2025
    5.0
    Shout out to Nic for helping us out when our department head book a truck in IN instead of TN. Great service!
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Franklin, TN?

Enterprise Rent-A-Car is located at 1900 Columbia Ave, Franklin, TN 37064.

What are the operating hours for Enterprise Rent-A-Car in Franklin?

Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.