Enterprise Rent-A-Car

4.3
358 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1900 Columbia Ave, Franklin, TN
37064, United States
(615) 794-1000
https://www.enterprise.com/en/car-rental/locations/us/tn/franklin-lakeview-royal-oaks-5608.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Franklin, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Columbia Ave location today.

Location

Enterprise Rent-A-Car
1900 Columbia Ave, Franklin, TN
37064, United States

Hours

Reviews

4.3
358 reviews
5 stars
258
4 stars
32
3 stars
23
2 stars
12
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, professional, and accommodating, providing excellent customer service throughout the rental process.

Vehicle Quality

There are mixed reviews regarding vehicle quality, with some customers reporting issues such as mechanical problems and cleanliness, while others received well-maintained cars.

Efficiency

Many customers appreciated the quick and hassle-free rental process, although there were instances of delays in vehicle readiness.

Communication

Overall, communication from the staff is noted as good, with proactive follow-ups and clear information provided, though some customers experienced issues with incorrect charges or lack of support during problems.
  • RR
    Raz Rasool
    Dec 26, 2025
    5.0
    The staff is very friendly and professional, and the check-in phone calls we received were very thoughtful as well.
  • DS
    Denise Michele Simsek
    Dec 23, 2025
    5.0
    Professional and courteous employees greet you as you walk in and complete the rental process quickly so you can get on your way.
  • PR
    Philip Riggs
    Dec 16, 2025
    5.0
    Huge shout out to the team at Enterprise, Franklin TN. Their team is thorough, friendly and accommodating. Definitely recommend this location for car rental in the middle Tennessee region.
  • CA
    Caleb Allen
    Dec 8, 2025
    5.0
    I rented a car from this Enterprise branch and had a great customer experience. They were able to get me into a nice car, and quickly, and I was on my way.
  • BN
    Brock Newby
    Nov 15, 2025
    5.0
    Friendly team. Hassle free process. Excellent communication. Nice vehicle. Great experience overall. Thanks!
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Franklin, TN?

Enterprise Rent-A-Car is located at 1900 Columbia Ave, Franklin, TN 37064.

What are the operating hours for Enterprise Rent-A-Car in Franklin?

Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.