AutoZone Auto Parts

4.4
407 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Columbia Ave in Franklin, TN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Franklin, TN or call us at (615) 790-3171.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
933 Columbia Ave, Franklin, TN
37064, United States

Hours

Reviews

4.4
407 reviews
5 stars
284
4 stars
54
3 stars
32
2 stars
7
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness and willingness to go above and beyond, with specific mentions of employees like Taylor, Logan, and Miller.

Product Availability

Some customers expressed frustration with the availability of parts, noting instances where items were in stock but not found or were not available.

Mixed Experiences

While many reviews highlighted excellent service, there were also complaints about poor service and unhelpful staff, indicating inconsistency in customer experiences.

Efficiency

Several customers appreciated the quick service and efficiency in handling their needs, particularly with battery replacements and part installations.

Store Environment

The store was noted for being clean and well-organized, contributing positively to the shopping experience.
  • CK
    Chris Kincaid
    Nov 3, 2025
    1.0
    Been standing in front of the registers, waiting my turn for over 30 minutes now and I'm still here. I just need to buy a battery. It will take less than 5 mins. Terrible service.
  • CC
    Clayton
    Oct 22, 2025
    5.0
    My check engine light came on so I stopped by and a very helpful young man Miller C helped me. It was the best customer service I have received in a long time.
  • TS
    Tia Simmons
    Sep 25, 2025
    5.0
    Taj was excellent. I was traveling through for work when my battery went out. He provided excellent customer service. If I have friend in the area I will recommend this store. Thanks Taj.
  • NM
    Noel Martinez
    Sep 16, 2025
    1.0
    Definitivamente el personal es un desastre con un manager altanero y personal de lo más flojo que ae ocupa más de sus relatos personales que del cliente....si no fuera por Clarence todo se les iría al carajo.
  • KJ
    Kelly Jones
    Sep 8, 2025
    5.0
    Logan was so amazing. He gave us a great experience. When coming in, he made sure to greet us and let us know that he will be right with us. We came in to get a battery. At the store there were a lot of managers that did not greet us. Even the one who answer the phone did not greet or try to assist us but he pointed us to Logan. I am glad he did. As a person who works with people. It is hard to come by good customer service because that is what makes people want to come back. People will always remember how you treat them. Logan made my visit a great experience.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular business hours of AutoZone Auto Parts in Franklin, TN?

AutoZone Auto Parts in Franklin, TN is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?

Yes, AutoZone provides in-store pickup and same-day delivery services for customers.