AutoZone Auto Parts

4.4
410 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Columbia Ave in Franklin, TN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Franklin, TN or call us at (615) 790-3171.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
933 Columbia Ave, Franklin, TN
37064, United States

Hours

Reviews

4.4
410 reviews
5 stars
286
4 stars
54
3 stars
32
2 stars
7
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness and willingness to go above and beyond, particularly highlighting individuals like Taylor, Miller, and Justin.

Service Speed

Several reviews mentioned long wait times and understaffing, leading to frustration among customers trying to make quick purchases.

Product Availability

Customers expressed dissatisfaction with the availability of certain parts, with some reporting that items were out of stock or difficult to locate.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor service and unhelpful staff, indicating inconsistency in customer experiences.
  • SG
    Saradhi Gurram
    Dec 15, 2025
    5.0
    good service
  • RH
    Ronisha Hester
    Nov 29, 2025
    5.0
    Miller is absolutely amazing. He went above and beyond trying to help get my car parts. Thank you for all you do:
  • CA
    Cristian Arroyo
    Nov 26, 2025
    1.0
    Very bad service they ignore the customer they sell in a bad way disillusioned from that store
  • CK
    Chris Kincaid
    Nov 3, 2025
    1.0
    Been standing in front of the registers, waiting my turn for over 30 minutes now and I'm still here. I just need to buy a battery. It will take less than 5 mins. Terrible service.
  • CC
    Clayton
    Oct 22, 2025
    5.0
    My check engine light came on so I stopped by and a very helpful young man Miller C helped me. It was the best customer service I have received in a long time.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular business hours of AutoZone Auto Parts in Franklin, TN?

AutoZone Auto Parts in Franklin, TN is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?

Yes, AutoZone provides in-store pickup and same-day delivery services for customers.