Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 401 Broad St in Elizabethton offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
354 reviews
5 stars
196
4 stars
89
3 stars
42
2 stars
10
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for rudeness and lack of competence.
Pricing Issues
Many customers expressed concerns about high prices compared to competitors, with some finding significant price discrepancies.
Product Availability
Customers noted that while the store generally has what they need, there are instances of stock shortages and issues with online order processing.
Staff Knowledge
The knowledge level of staff varies significantly; some employees are commended for their expertise, while others are seen as lacking essential product knowledge.
Positive Experiences
Several reviews highlight positive interactions with specific employees who went above and beyond to assist customers.
- RFRichard ForresterOct 2, 20253.0Staff have changed over the years. The guy I just went in and asked to rent a fan remover wrench. And had no idea what I was talking about brought me the wrong tool. So I went to AutoZone and they immediately gave me the tool I asked for.
- JDJennifer DavisJun 7, 20251.0I went to buy a battery for my husband’s car from Advance Auto in Elizabethton on Wednesday (6/3/25). The employee was outside talking to someone in their car when I pulled up, he did follow me inside the store and asked how he could help me. I told him the make and model of the car I needed the battery for, which was listed as $114 online. The salesperson brought out a battery and told me that the total was $239 and some change. I explained that it was only $114 online and couldn’t afford that price. He said that the battery I was referring to was a cheap battery and wouldn’t last 6 months (it was literally the SAME battery). He said, “hang on and I’ll see what I can do.” He brought it down to $203 and some change. He wouldn’t consider selling me a cheaper battery. I told him that I didn’t get paid until the next day and I’d be back. I went to Walmart and bought the same battery that Advance Auto asked $239, $203, and $114 online for $72! The salesperson did nothing but discourage me from buying any cheaper battery. By the way, the salesperson followed me outside after I said I’d be back after getting paid and went back to talking to the same dude in the car next to me, just like he was when I pulled in. I will NEVER buy anything from any Advance Auto store ever! Please don’t overpay for their overpriced parts and RUDE service!
- KBKelvin BradleyAug 19, 20225.0Love it
- TKTammy KnollAug 19, 20185.0They were very helpful
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Where is Advance Auto Parts located in Elizabethton?
Advance Auto Parts is located at 401 Broad St, Elizabethton, TN 37643.
What are the operating hours for Advance Auto Parts at 401 Broad St?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer free battery installation?
Yes, Advance Auto Parts provides free battery installation with a battery purchase. Exclusions may apply.
Can I recycle my used motor oil at Advance Auto Parts?
Yes, used motor oil recycling is available for free. Exclusions may apply.
Does the store offer curbside pickup services?
Yes, Advance Auto Parts offers curbside pickup services at this location.
What payment options are accepted at Advance Auto Parts?
Payments can be made using American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any nearby restaurants to Advance Auto Parts where I can grab a meal?
Yes, nearby restaurants include Pizza Hut and Wendy's, both offering quick and convenient dining options before or after your visit.
Is there a nearby gas station near Advance Auto Parts for refueling?
Yes, two BP gas stations are nearby, offering convenient refueling options close to the store.
Where can I find nearby financial services around Advance Auto Parts?
Nearby financial services include Jim Muse Insurance Agency, Tri-Cities Finance, Western Union money transfer, Regions Bank, Citizens Bank 24, and Credit Central, LLC.
Can I get my engine codes scanned at Advance Auto Parts if my check engine light turns on?
Yes, team members can scan your engine codes for free to help diagnose issues. Exclusions may apply.