Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Crossville, TN!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
2,432 reviews
5 stars
1,325
4 stars
649
3 stars
279
2 stars
57
1 star
122
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Overall, customers noted that the facility is generally clean, especially the showers and restrooms, although some reports indicated issues with cleanliness in certain areas.
Customer Service
Feedback highlighted a mix of positive and negative experiences with staff; some employees were praised for their helpfulness and friendliness, while others were criticized for poor service and rudeness.
Parking and Accessibility
Customers mentioned that parking can be tight and chaotic, with some difficulties navigating the lot, but appreciated the availability of accessible restrooms.
Food Quality
While some customers enjoyed the food options, others reported issues with food freshness and quality, particularly at the Wendy's and other food outlets.
Pricing
Many reviews pointed out that prices are higher than average, which led to dissatisfaction among some customers.
- LHLakenya howardOct 25, 20255.0Stop here to take a shower and this pilot is so clean it's gets a 5star from me and it smell hood... Robin is a true Gem to this company and the new manger as well Lets go I will be back to visit.
- MKMarla KempOct 15, 20255.0Wow!!! What great customer service Cailin offered at this Pilot in Crossville, TN! I was struggling with a contract lens lost in my eye in the bathroom and she not only checked to make sure I was okay but offered to help by sharing a Qtip if that would help (which is what my husband, who is an eye doc, suggests people use)! So thoughtful!!
- TTTykobe twoFourOct 8, 20255.0Im digging their parking setup.
- UAUmarbek AtabekovOct 4, 20255.0👍🏻
- MMMarkSep 11, 20253.0The diesel pumps constantly have issues, the window wash buckets are never changed and very dirty. Men's restroom smells,sinks are nasty, trash is full and out of supplies. Fuel desk workers sitting and playing on their phone chatting. Never engaged me one time. I use a lot of PILOT around the country, this location would be lower on the rating scales.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services and amenities are available at the Pilot Travel Center in Crossville, TN?
Pilot Travel Center offers gasoline, diesel, DEF fuel with high-speed pumps, Wi-Fi, overnight parking, showers, clean restrooms, fresh food, snacks, drinks, and a driver-friendly environment.
Is the Pilot Travel Center in Crossville open 24 hours?
Yes, this Pilot Travel Center location is open 24 hours a day, 7 days a week, including holidays.
Are showers available for customers at this location?
Showers are available, and anyone can purchase a shower at any Pilot Travel Center location. For specific pricing and availability, contacting the store directly is recommended.
What payment methods are accepted at the Pilot Travel Center in Crossville?
Accepted payment methods include American Express, Discover, Mastercard, Visa, Apple Pay, Google Pay, and EBT.
Does the Pilot Travel Center in Crossville provide overnight parking?
Overnight parking is available. For location-specific rules and availability, it is best to contact the store directly.
Can I reserve parking or showers online for the Pilot Travel Center?
Yes, you can use the Pilot app or visit their website to reserve parking spots or showers in advance.
What nearby restaurants can customers visit before or after fueling at Pilot Travel Center?
Nearby dining options include Wendy's for fast food, Cinnabon for bakery items and sweets, Lefty's Barbeque for American-style barbecue, and El Parían Mexican Restaurant for Mexican cuisine.
Are there any facilities nearby where I can exchange propane tanks?
Yes, Blue Rhino Propane Exchange is nearby, offering propane exchange services to customers in the area.
Where can I find shopping or boutique options near the Pilot Travel Center?
Nearby shopping includes Lyssabella Boutique for women's clothing, Antique Village Mall for antiques and gifts, and The BRIAR PATCH for furniture and clothing.
Does the Pilot Travel Center offer services useful for truck and RV drivers?
Yes, services include diesel lanes, CAT scales, overnight and prime parking, diesel mobile fueling, showers, laundry facilities, premium Wi-Fi, and propane cylinder exchange.