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Valvoline Instant Oil Change

4.5
(443 reviews)

Business Details

797 S Jefferson Ave, Cookeville, TN
38501, United States
(931) 528-7684
https://store.vioc.com/tn/cookeville/797-s-jefferson-ave

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Cookeville.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
797 S Jefferson Ave, Cookeville, TN
38501, United States

Hours

Reviews

4.5
443 reviews
5 stars
344
4 stars
42
3 stars
15
2 stars
11
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the staff for being friendly, professional, and efficient, often highlighting quick service and thorough inspections.

Pricing Concerns

Several reviews mentioned dissatisfaction with perceived price gouging on services and products, particularly for filters and additional services.

Customer Experience

While many customers reported positive experiences, there were notable complaints about staff interactions and perceived dishonesty, leading to mixed feelings about returning.

Efficiency

Customers appreciated the quick turnaround time for services, although some reported longer than expected wait times during busy periods.
  • AS
    Anthony Saddic
    5 days ago
    5.0
    This location has the friendliest staff of any rapid oil change place I’ve been to! They were quick and knowledgeable as well.
  • KC
    Kevin Combs
    6 days ago
    5.0
    Great folks here. Cameron will see after you vehicle service needs. Always courteous and give explanations of anything needed or expected. Highly recommend.
  • KJ
    Kimberly Johnson
    6 days ago
    5.0
    These guys rock!! Oil change experts!! They also are sure everything else is running smoothly. Great job! I will definitely be back!
  • DB
    Dave Brooks
    Feb 4, 2026
    5.0
    First time coming here today. I searched coupons and found a 50% off coupon online which they had no problem scanning. Great job, I was there about 35 minutes because both bays were occupied. The only thing you should watch out for is the upcharge on additional products..air filters, cabin filter ,ect and that goes for all of these quick oil change places not just this one. Happy with the service I received.
  • SS
    Scooter Schneider
    Jan 19, 2026
    1.0
    I am not one to write many bad reviews; check my history. I went here for an oil change today, knowing it might take some time. When I arrived, there were two open bays, each with three cars. To avoid blocking the driveway, another car and I backed into an area that looked like a parking space. An employee came out and started talking to the cars in front of us, having them move. Apparently, one car didn't want to wait, which was the reason for the move. However, that left both lanes with only one car, as the other women and I were parked a couple of car lengths back. A car pulled into the lot, and the employee directed him in front of us. I honked my horn to get his attention, and he started over, and I asked why he was letting the guy in front of us in. He said he was here first, but I had just arrived, which was incorrect. I told him I had been sitting there for 20 minutes (rounded up), and he basically called me a liar and said again that I had just arrived, even though he had watched me pull into that lot. I checked my watch and realized I was wrong; it had been 16 minutes. Sorry, my mistake. I told him, and he literally shook his head and walked away. What great service skills. So I called Firestone across town, made an appointment in an hour, and also called the Valvoline phone number. I started telling Naomi, maybe her name, what happened. She, I assumed, listened to me, but when I said something, she hung up. I want nothing from these people. I’ve been there only once before, so I wasn't upset about waiting. I knew there would be a wait; it’s first-come, first-served. However, I will never go back. I know losing my $150 a couple of times a year won't hurt them, but that's how capitalism works. If they fail to serve, fire them. Kinda sucks, they are convenient...

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Certified March 01, 2026Yext Knowledge Graph
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