Service Quality
Customer experiences with service quality are mixed; while some employees are praised for being friendly and helpful, others are reported as rude or dismissive.
Equipment Issues
Frequent complaints about non-functioning vacuums and other equipment, leading to customer dissatisfaction.
Wash Effectiveness
Many customers noted that the car wash does not clean effectively, with reports of dirt and soap residue remaining after washes.
Management and Maintenance
Concerns about management practices and maintenance of the facility, with some customers feeling that the location has degraded over time.
Membership Value
Some customers appreciate the value of the membership, citing convenience and cost-effectiveness, while others are considering cancellation due to service issues.