Enterprise Rent-A-Car

Reviews

• AH

  Alivia H

  6 days ago
  5.0
  The experience was great! The staff are wonderful and kind. I was welcomed and assisted promptly. The process to rent was simple and easy. They closed out my return and I received my deposit 24 hours later. I'll always choose Enterprise.
• JS

  Jennifer Sandak

  Feb 23, 2026
  5.0
  I had a negative experience with one person at this branch, but the branch manager, Trey, contacted me in less than 24 hours and completely rectified the situation. Thank you Trey, for demonstrating my experience in your store is of upmost priority to you. I also want to thank Tommy, who provided transport services from Crash Champions to Enterprise, for giving me such a great experience. He was friendly, he was funny, really professional and he even helped me with a load of things I had forgotten to take out of my trunk before drop off - thank you Tommy! And thank you Nick! I appreciate you taking over, providing me services after I was passed on to you by Candace. Your professionalism and friendliness was exactly what I needed at that moment. I’m sorry to you both that my experience with Candace overshadowed the great service you provided to me. Please know I am very appreciative of you both and you deserve to be recognized! Hoping you get anyone other than Candace to help you. Not only does she have a bad attitude, she clearly has no interest in providing ANY kind of customer service. Insurance company reserve the wrong size car? Your problem - you can pay $42/day extra, that’s her only suggestion (mind you this car accident wasn’t even my fault - I got rear-ended and their insurance is covering everything). I ask if she can contact the insurance company? ‘No, but you can’. So I did. As I’m relaying all the details Candace told me to the insurance rep, Candace rudely interrupts ‘IT’S NOT $42’. I look at her and say, then please, you talk to her, and hand her my phone - an eye roll and a sigh - somehow I have imposed upon her AGAIN by doing EXACTLY what she told me to do - call myself. Shout out to Auto Owners Insurance Tana who quickly took care of the oversight. I called Enterprise a week in advance to ensure I would get out of there in time to get my 6 year old from the bus stop in time, but now the changing of the ‘type’ of car is going to delay the process, so Candace begins helping another customer. This is TOTALLY fine, but apparently I’m rude (she gave me the DIRTIEST look for asking then passive aggressively overstated ‘I am so sorry sir’ to the other customer when I said ‘sorry, excuse me…’ to ask how long the process is now going to take so I can determine if I need to make alternative arrangements for my son’s pickup). The kicker? Previously, when I was looking for my insurance information on my phone she proceeds to ‘return’ to a conversation she was having with a co-worker (right in front of me) about how a customer before me ticked her off…
• MJ

  Michel Jakobi

  Feb 23, 2026
  5.0
  Khaleel Headley was the best. It is rare to find genuine customer service anymore, but Khaleel has it. When the truck I rented smelled like smoke, he jumped in right away, apologized, and gave me a free tank of gas as an apology. I am so happy you empower your staff. It makes a real difference.
• KP

  Kimmer Plunk

  Feb 18, 2026
  2.0
  This would take a 30 min phone call! Suffice to say that no one at the site can rectify billing issues that should never have occurred bc it was to be paid by insurance. It is ridiculous what I’ve had to go though! I spoke with Cynthia (supposedly the manager) on Jan 2 about the miss charges happening to my personal card when my card was only to be used for a short bridge time between two claims. She was totally no help!! I had to call my insurance she said so I did and got an agent who RE-SENT the verification letter through whatever system they use and stayed on the line with me when I called back to Enterprise but no one would answer the phone!!!! So we waited and tried again. Finally Khalil answered and said that Cynthia wasn’t there (1:35 pm) on Jan 2 and that he would have her return my call. SHE NEVER CALLED ME BACK!!! I went in to the office three days or so later and was told that they still didn’t have an authorization even though I SHOWED them on my app that it was approved! She then said I’d have to call the billing department at HQ and resolve it with them! 😡 so ridiculous! Never was able to resolve it and they charged OVER $2,000 on my debit card instead of truly trying to help me resolve that this was covered by my insurance!!
• SS

  Stan Sexton

  Feb 11, 2026
  5.0
  Extremely friendly and helpful staff. I needed a truck but there wasnt one available upon booking my reservation. They took my number and called to inform me one had been returned and would be available as requested. I leave tomorrow to drive back to California.

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