Business Details
About
Auto Body ShopAuto Repair ShopAuto Body RepairAuto Dent Removal Service
Joe Hudson’s Collision Center specializes in high-quality auto body and collision repair services, leveraging state-of-the-art technology and skilled technicians to ensure vehicles are restored to factory standards. Our locations offer a comprehensive range of services, including body paint, structural repairs, and a lifetime warranty on metalwork. Since 1989, Joe Hudson's Collision Center has been recognized for our commitment to excellence, providing manufacturer-approved parts for a wide variety of vehicles while ensuring long-term reliability and performance.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
253 reviews
5 stars
216
4 stars
16
3 stars1
2 stars3
1 star
17
What are people saying?
AI-generated from recent customer reviews
Quality of Work
Customers consistently praised the high quality of repairs, noting that vehicles looked brand new after service.
Customer Service
The staff received numerous compliments for their friendly, professional, and attentive service throughout the repair process.
Timeliness
Many reviews highlighted the quick turnaround times, with several customers receiving their vehicles back earlier than expected.
Communication
Customers appreciated the proactive communication regarding repair status and updates, which contributed to a positive experience.
Mixed Experiences
While most feedback was positive, there were a few negative experiences regarding delays and customer service issues.
- SKStan KossovskiyJan 2, 20265.0Clean in-time repair.
- VPVictor PerezDec 29, 20251.0I took my car (2017 VW GTI Golf) to this shop as a recommended collision center through my Allstate Insurance claim earlier this year, after hitting a hole in the highway. I lost power steering and had wheel vibrating issues. What I learned in dealing with them is to always take notes of the names of the people working on your claim. For starters, the pictures of the shop in Google Maps are not of the shop in Cleveland, TN, which is misleading. But after driving an hour for the appointment, I decided to give them a shot anyway. The first person I talked to was a heavier set gentleman named Tim I believe, who was actually great at explaining the beginning process of evaluating the car and working with the insurance for repairs, answering all of my questions. My car was there for about 2 weeks and when I went to pick it up I had a different experience. I spoke with a dark haired man with glasses (should have gotten his name) who said he was the manager. After the inspection of car revealed "clunking" in the steering rack, he explained to me that the insurance company did not want to continue repairs, but that he personally drove my vehicle and with the repairs that were already done (an alignment and balance) my concerns with the power steering and vibrating wheels were resolved. I also spoke with an older woman with a face piercing (also should have gotten her name) at the front desk of the waiting area, who seemed bothered to answer the questions I had about the next steps of getting in touch with insurance for disagreeing with the outcome of the claim. She either couldn't give me answers or didn't want to, but it was poor customer service. After speaking with the insurance company afterwards, they mentioned that those at Joe Hudson's stated they never told me the insurance company refused repairs, and that I never spoke with a manager. Now I can't blame Joe Hudson's for the insurance refusing repairs, but I can blame them for calling me a liar and putting my word into question. After paying over $600 in deductible, the lack of power steering and wheel vibrations were still there. And don't get me started on the pre and post $50 'computer scan' fees, talk about nickel and dimeing. I would never go to this shop again 👎.
- MLMike LixeyDec 8, 20255.0This was a great shop that had my car fixed up in just under three days on Thanksgiving week. I had some deep scratches and scuffs on bumper and the crew had me up and running before Black Friday, and actually before Thanksgiving too!
- SMSteven MedeirosDec 5, 20255.0They did a great job. I had some bodywork done. They were very polite and quick.
- AKAnthony KinseyNov 29, 20255.0Very good customer service got me in and out quicker than what I thought would highly recommend them
Frequently Asked Questions About Joe Hudson's Collision Center
I have a brand new vehicle that has been involved in an accident. Can it look new again?
Yes. We employ a state of the art, computerized paint mixing system which enables us to accurately match your vehicle’s finish.
How long will it take to repair my vehicle?
Auto body repair time is determined by the complexity of the damages. Joe Hudson’s Collision Center will make the repair in a timely manner without compromising quality standards for the sake of time.
How can I pay for repairs?
We accept insurance checks, money orders, Visa, and MasterCard.
How do I know when my car will be ready?
We will call you and inform you that we have completed our inspection of all repairs made and your vehicle is ready to be picked up.
Can Joe Hudson's Collision Center restore a brand new vehicle after an accident?
Yes, they use a computerized paint mixing system to accurately match your vehicle’s finish, making it look new again.
How long does it take to repair a vehicle at Joe Hudson's Collision Center?
Repair time depends on damage complexity, but the center ensures timely repairs without compromising quality.
What payment methods does Joe Hudson's Collision Center accept?
They accept insurance checks, money orders, Visa, MasterCard, American Express, debit cards, and mobile NFC payments.
How will I know when my vehicle repair is complete?
They will call you after completing the inspection and repairs to inform you your vehicle is ready for pickup.
What are the operating hours of Joe Hudson's Collision Center in Cleveland, TN?
They are open Monday to Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Joe Hudson's Collision Center provide a warranty on their repairs?
Yes, they offer a lifetime warranty on metalwork as part of their high-quality collision repair services.
Is Joe Hudson's Collision Center accessible for people with disabilities?
Yes, the center has wheelchair-accessible entrances, parking, and restrooms to accommodate all customers.
Are there other auto body shops near Joe Hudson's Collision Center?
Yes, nearby options include Young's Auto Body, Stainless Specialties, and Troy's Auto Repair for additional automotive repair services.
What recreational activities can I visit near Joe Hudson's Collision Center while waiting for vehicle repairs?
You can visit Tennessee FUEL Sports Academy for fitness activities or Cleveland Shooting Sports and Volunteer Ordnance Works for shooting range experiences nearby.
Where can I find food or dining options near Joe Hudson's Collision Center?
Quik Burger, a fast-food and American restaurant, is close by for a quick meal before or after your visit.