Enterprise Rent-A-Car

4.2
623 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Cleveland, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Cleveland location today.

Location

Enterprise Rent-A-Car
2901 Keith St NW, Cleveland, TN
37312, United States

Hours

Reviews

4.2
623 reviews
5 stars
414
4 stars
83
3 stars
28
2 stars
19
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.

Reservation Issues

Several reviews mentioned problems with reservations, including unavailability of reserved vehicles and miscommunication regarding pick-up times.

Vehicle Condition

Feedback indicated mixed experiences with vehicle cleanliness and maintenance, with some customers receiving cars that were not up to standard.

Overall Experience

While many customers reported positive experiences, there were notable complaints about poor service and lack of accountability in certain situations.
  • ES
    Eli Smith
    5 days ago
    5.0
    I have nothing but good things to say about this location, and enterprise in general! The only thing that bothers me is the fact they require a credit card for payment. A debit card won't work. For the life of me I can't figure out their logic either. Someone can have limits on the credit card or it could be maxed out so it ain't like a credit card guarantees payment to go though. As someone who doesn't use credit this is always an issue when I rent a car! Feels ridiculous to have 60k on my debit card and they turn it down and demand a credit card! Make it make sense! If y'all read this comment please explain to me why y'all are like this with credit cards? Secondly, this location has next to no parking. I just moved here and don't know anyone so it ain't like I can be dropped off. Not everyone lives within 15 minutes to take advantage of the pickup and drop-off they offer. It doesn't make much sense for a car rental place to not provide somewhere to park customers vehicles. They have a tiny strip with room for maybe 8 cars, parallel parked. People are idiots and can't drive so I don't feel great about even using that. It worries me it would get hit or dinged. Come on enterprise you really should add parking I guarantee you guys lose tons of business every single week for this reason. In fact I left when I learned this and the only reason I came back was because Athens had no cars and I had to. They were able to accommodate and let me park in the actual parking lot but that is not typically allowed they said. Besides these two things enterprise Cleveland is awesome! I highly appreciate this company!
  • WW
    Walter
    Dec 9, 2025
    5.0
    Everyone is super friendly and they make you feel at peace.
  • SC
    susan christensen
    Dec 5, 2025
    5.0
    Great service. Friendly employees
  • LB
    Linda Bates
    Dec 3, 2025
    5.0
    They were so nice and they made sure I got car.
  • GG
    Gary F. GOODGE
    Nov 26, 2025
    5.0
    Professional and pleasant personnel in Cleveland.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Cleveland, TN?

Enterprise Rent-A-Car in Cleveland, TN offers a wide range of vehicles including economy cars, vans, and luxury cars to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car in Cleveland, TN?

Enterprise Rent-A-Car is open Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 1:00 PM to 4:00 PM.