Enterprise Rent-A-Car

Reviews

• JL

  Jennifer Love

  Apr 24, 2026
  5.0
  Excellent experience. The staff was very professional, knowledgeable and caring.
• BW

  Brittany Walker

  Apr 24, 2026
  5.0
  We had initially reserved a car from Avis on Ft. Campbell Blvd. two months in advance. We had shown up for a reservation only to be greeted by a not so friendly man and finding out we have no vehicle unless we waited for people to show up. We then had to scramble for a vehicle and reserved through this Enterprise location. We were helped by Carlos and he was ABSOLUTELY wonderful! He had advised they had experiences like ours with people from the specific location we initially went through as well as Hertz. We had only booked a basic car for a day but were given the option of two premium type cars. We chose a Chevy Malibu that was very clean and drive wonderfully. Carlos was an absolute professional and we will be doing our future rental bookings with this location and hopefully have Carlos when we go through the process.
• AM

  Alejandra Melendez

  Apr 7, 2026
  4.0
  I’ve been a returning customer here for a while, but this recent experience was incredibly disappointing from the start. I had made a reservation specifically requesting a home pickup, but no one ever showed up. I had to scramble to find my own ride to the location, which resulted in me starting my day 45 minutes behind schedule. When I arrived and explained the situation, the gentlemen on staff were rude and completely dismissed my concerns as if they didn't matter. They just pushed through the paperwork without a single apology for the inconvenience. ​However, Marissa completely saved the day when I returned the vehicle. She was the polar opposite of everyone else I encountered. She was incredibly professional, kind, and—most importantly—she actually took the time to listen to my experience and show genuine empathy. Her generosity and courteous attitude totally turned my perspective around. ​Marissa is an absolute star and an asset to this team. She is the only reason I am willing to come back to this location. She truly deserves to be recognized and promoted for her exceptional customer care and leadership. Management is lucky to have her!"
• MF

  Michelle Flores

  Apr 4, 2026
  2.0
  I picked up the vehicle just before closing just after all the ice storms so desperation is an understatement. I was happy to receive the rental but was frustrated to find that the vehicle was pungent and that communication was terrible. after all I was in their vehicle for two months. I hope they work on this for the future
• SJ

  steve joiner

  Apr 3, 2026
  5.0
  Destiny did a fantastic job checking us in and out both. She is a customer service driven employee who deserves both a raise and a promotion. She has superb communication skills, as well as in depth knowledge of Enterprise processes and procedures. Again, the entire customer experience was wonderful, and Destiny drove that. Shes’a RockStar!! Thanks. Steve

Frequently Asked Questions About Enterprise Rent-A-Car