Serra Chevrolet Clarksville

Reviews

• EM

  Erik Mendez

  3 days ago
  5.0
  I have been going here for the past 1 1/2 years for constant oil changes, tires rotations and any warranty work. The service department team is by far some of the most professionals i have had the privilege to work with. In that time, ive had 2 separate issues with my engine and the guys covered it under warranty and offered a loaner vehicle every single time. My previous vehicle (different brand) and dealership i used to use was like fighting tooth and nail to get any warranty work. Unless its an emergency or i move, i will not go to anyone else for my truck except Serra. They are honest, give great explanations and under promise and then over deliver. They give realistic timeframes for things and stick to their word. Thank you to the Service Department employees and mechanics. You guys are awesome! Especially Mr Chris!
• KS

  Kaitlynn Soto

  Jan 2, 2026
  1.0
  Logan sold me a defective car that was in the shop 12 days after I got it. And has been in the shop ever since. Bought on 10/29 and here it is 1/2 and I still do not have this car in my possession. The same issue I’m having now happened twice before already and the dealership knew of this issue when they sold me the car. They have not been helpful in any way since the incident. I had a manager tell me he was going to help out and we never heard from him again.
• AD

  Alex Dedman

  Dec 30, 2025
  1.0
  Just go somewhere else. I purchased a used car from them and made the mistake of trusting them. The car was delivered with the engine light on, so I told them I didn't want to keep the vehicle. They told me it was mine and would not take it back. Denying that they ever said I had 30 days to return it. I went around and around with their maintenance department with nothing fixed. I requested all the maintenance records from them, and they would not send them all. Pages were missing in two requests for all the documents. You can save yourself by going anywhere other than here. Also, check the BBB rating. They are not even accredited with the BBB.
• AH

  Ashley Hartwig

  Dec 29, 2025
  5.0
  I had a great and wonderful experience at Serra Chevrolet Clarksville with Adam as my salesman. He was extremely helpful and immediately stepped in to assist with ease. He made the entire car-buying process straightforward and stress-free, ensuring I felt completely comfortable and confident in my decision. He took the time to explain every step clearly, answered all of my questions, and provided exceptional customer service throughout the entire experience. I highly recommend Adam to anyone looking for an honest, knowledgeable, and genuinely supportive salesperson. Highly recommend getting Adam to help you find your next car!!
• DJ

  Dereka Jones

  Dec 20, 2025
  1.0
  On December 10, 2025, I spoke with a Serra Chevrolet employee regarding a diagnostic service and explained I would be out of town for a week. I was told my vehicle could be towed to the dealership, remain there, and be picked up when I returned. My vehicle was towed and dropped off later that day. On December 11, 2025, I was informed of the diagnostic results and spoke with Christopher Buterbaugh regarding pricing. I clearly declined all repairs and requested a price breakdown via email since I was not physically present. I also confirmed my vehicle would remain at the dealership until I returned. When I arrived to pick up my vehicle on December 19, 2025, I was informed for the first time that my vehicle was disassembled and could not be released to me. I was also told that Christopher claimed he had never spoken to me. My key could not initially be located, and I was left without my vehicle. I requested a rental due to being without transportation, but this request was denied. Disassembly only became relevant because, despite declining repairs on December 11, my vehicle remained disassembled for an entire week and I was unable to take it home on December 19. I was later told it would not be reassembled until December 22 due to staff availability. This is not my first time having service done at this dealership, which makes this experience especially concerning. Serra Chevrolet took no accountability and refused to provide corporate contact information. I am extremely disappointed with the lack of communication, professionalism, and refusal to provide a rental.

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