Serra Chevrolet Clarksville

Reviews

• AC

  Ann Cheatham

  3 days ago
  5.0
  I was immediately greeted as I drove into the premises. Mr. Barrios was very patient and explained the differences between the different Cadillacs. I had a preconceived idea of what I wanted, but the sedans were too small. Never did I entertain the idea of an SUV. Well I realize this is the style for my needs.
• KV

  Kimberly Vanessa

  3 days ago
  1.0
  I have owned my 2015 Chevrolet Tahoe since it was purchased brand new from this dealership. It currently has 221,000+ miles and is fully paid off. I intentionally maintain it and invest in repairs because I prefer keeping a reliable, paid-off vehicle rather than taking on a new car payment. Over the years, I have spent thousands maintaining this truck — engine overhaul, transmission work, alternator, battery, high-pressure fuel pump, and more. I am not someone who neglects maintenance. I initially brought my vehicle in for diagnosis and was told the high-pressure fuel pump needed replacement. I paid for the repair. Shortly after, the vehicle continued having the same drivability issues. When I returned, I was then told it was actually the catalytic converter and all four O2 sensors. The quoted repair was $4,400, so I chose to have that work completed elsewhere. The vehicle continued to have symptoms including sputtering, backfiring, random power loss, and RPM fluctuation. I returned to this dealership and paid another $172 for diagnosis. I was then told to “double check” the newly installed catalytic converter and O2 sensors and was informed there was an exhaust manifold leak requiring gasket and bolt replacement — estimated at $1,500. However, they stated they may need to remove the heads to address a broken bolt but could not provide any ballpark estimate whatsoever for total repair cost. I asked if a second technician could review the diagnosis for clarity. I was told that because my vehicle is 10 years old with over 221,000 miles, they would not have another technician look at it, as it was not worth repairing. That response was extremely disappointing. A vehicle’s age or mileage should not determine whether a paying customer receives professional service or a second opinion. I was not asking for a free repair — only for confidence in the diagnosis. Additionally, the drivability symptoms (sputtering, backfiring, and sudden power loss) do not align with a simple exhaust manifold leak. When I attempted to discuss this, I felt dismissed and spoken down to. The service manager was arrogant, condescending, and unwilling to have a constructive conversation. For clarity: I can afford to purchase a new vehicle. I simply choose not to. There is no reason a customer maintaining a high-mileage vehicle should be treated as though their business is unwanted. Based on the inconsistent diagnoses, inability to provide even a rough estimate, and poor customer service, I will not be returning for service and would not recommend this dealership.
• KW

  Kimberly Wiggins

  4 days ago
  5.0
  The best auto shopping experience I have ever had in 65 years. Your dealer ship and Johnny made it a fun experience rather than adversarial as many auto negotiations are. We were treated with respect by all from the minute we got out of our truck. We were taken to a warm display area where we could inspect the our new truck in comfort. We were never pressed to purchase but led to the final closing. Great experience and we were entertained by other sales people and the financial mgr.as well. God willing we will be back! Gary&Kim
• AD

  Adam Davis

  Feb 20, 2026
  5.0
  I had a great experience with a recent car purchase at Serra Clarksville. Josh Austin was my sales rep and really made this purchase process easy and straightforward with my trade-in to purchase a used, 2024 Civic Type R and went above and beyond. I have had the car for about a week now and I am extremely happy with my purchase. I highly recommend Serra Clarksville and Josh based on my experience. Thanks Josh!
• AN

  Ayden Newton

  Feb 13, 2026
  5.0
  Just recently bought my new truck from this dealership and I couldn’t be happier with the experience. From start to finish, everything was smooth, professional, and stress-free. Mr. Paul Norton talked me through every step of the process and was very friendly, knowledgeable, and easy to work with. He made sure all my questions were answered and that I felt comfortable and confident in my decision. They worked hard to make the buying process simple and transparent, and I truly felt like they cared about making sure I left satisfied. Driving off the lot in my new truck was an awesome feeling thanks to their excellent service. I highly recommend this dealership to anyone looking for a great vehicle and an honest, enjoyable buying experience. I’ll definitely be coming back and sending friends and family their way!

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