Serra Chevrolet Clarksville

Reviews

• MG

  Med Guy

  Nov 11, 2025
  1.0
  Made an appointment at 10:30. Showed up early to make sure I did t waste their time. Then they didn’t even look at the truck until 2pm. No timeline available or given just that they are going to look at it soon.
• JC

  Josh Cano

  Nov 9, 2025
  5.0
  My service advisor was Drew. I ordered tires on their website and had an appointment for Saturday. Arrived at the dealership and they didn’t have my tires. Drew assured me they would have them Monday and that I could drop my truck off and they would provide me a loaner. I arrived Monday and just as they promised I got a loaner and the next day my truck was ready. Price was really good, service was excellent. Would recommend to anyone I know.
• CC

  Cinnamon

  Nov 8, 2025
  1.0
  If I could give this dealership 0 stars I would. Never take your vehicle here for service!!! If you want more problems than you started with and no accountability then this is the place for you!
• CN

  COTB network

  Oct 27, 2025
  1.0
  Thought I had found a good dealer service department here. I’ve had two fairly positive interactions but when I ended up in a bad spot after failed repairs from another dealer, which were covered under warranty and can be fixed at any Chevy dealership, they let me down, leaving me without a car. They got me on their schedule and according to Serra’s own service department, they can pick up on warranty work. When I dropped off my vehicle, I was appalled by the way their service rep, James (I think that was his name) refused to even look at my car, fought with me about it, said “my tech’s gotta get paid” and then told me to get my keys and take my car. He refused to honor the GM parts and service warranty and was out right rude. My corvette Z06 has been serviced here for years. Not anymore. The day after this interaction I bought a brand new Subaru. I own a dodge 3500, Chevy suburban, a z06 corvette, and a classic Chevy Malibu…..James (the rep that sits in the cubicle all the way against the most interior wall) was enough to move me to buy a brand new Subaru from Wyatt Johnson….which came with a lifetime warranty.
• MM

  Mariah

  Oct 20, 2025
  1.0
  They claim to do a “detailed inspection” on all used cars that get traded in, but that’s clearly not true. The moment we left the dealership, we noticed the shock was bad. They also said they had just changed the brakes, but they pulsate every single time you brake. On top of that, the car hums as you pick up speed. The best part? There’s no return policy which should’ve been red flag #1. No return policy, yet no proper inspection either. And the icing on the cake: after only one month of owning the car, the key got stuck in the ignition and the hood flew open while driving down 101st. When I brought it back asking for help, they simply said they didn’t know what was wrong with it. The key getting stuck in the ignition is $1300 on its own to fix. Save yourself the headache and do not buy a used vehicle from this dealership. They do not stand behind their word or their cars.

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