Joe Hudson's Collision Center

Reviews

• CG

  Cherie Gigandet

  Feb 16, 2026
  5.0
  Employees were awesome and all repairs were above expectations.
• KM

  Kimberly McGhaney-Reed

  Feb 13, 2026
  5.0
  Gerber Collision & Glass did a great job preparing my car. They completed the work in record time and the work was done well. Bonnie Garrett was professional and helpful in explaining everything that was done and the non-transferable lifetime warranty of their work. Great service!!! Thank you!!!💯
• TL

  Taylor Lin

  Feb 2, 2026
  2.0
  I did not have a great experience with this shop. I visited the shop on 12/14 to show them my vehicle + discuss the repair process. During that meeting, a staff member explicitly informed me that they do not even schedule a repair appointment until every single part required for the job has been received. About a week later, the shop called to say that all the parts were in! We scheduled my dropoff appointment for 12/29. On 12/29, the staff at the shop told me they would communicate with me regularly via text system to provide updates. Throughout the next 2 weeks, I received updates that my car repair was on track for completion. There was no mention of delays. On 1/13, the day before I was supposed to get my vehicle, I texted to ask what time I could pick up my car. No response. I called the next morning 1/14 and was told that the individual working on my vehicle had run behind and would now need until the 19th to finish. I only received a text update about this delay after I had already made the phone call myself. On 1/15 + 1/16, I reached out to the shop again regarding the timeline because I was traveling outside of the country on the 19th and needed to have my vehicle back. No response. On 1/16, I called because the lack of response was becoming frustrating. The worst part was that each time I called due to their lack of communication, the employee would casually say, “oh yeah, I saw that you texted and just haven’t responded yet.” Hearing a service provider is choosing to ignore your messages while holding your car is unsettling. It doesn’t exactly make me feel comfortable when the shop is choosing to avoid communication while I have to reach out to them for updates on a service they are providing me. I spoke with the shop on 1/16 and asked if my sister could pick up my car. They said it was fine and promised to send updates to both of us. This made me feel better as traveling abroad gave me little opportunity to call. Also during this conversation, the tech admitted my car would be delayed again because the person working on it was moving and ran out of time. I understand life circumstances happen, but this felt like poor time management and a lack of oversight. If you know a team member's schedule is limited and you have a client with an already delayed vehicle, wouldn’t you want to be proactive in finding a resolution instead of further delaying the client?? I left on 1/19 and heard nothing. On 1/20, my sister called on my behalf. The shop told her the car wouldn’t be ready until the 23rd at the earliest because their paint guy was backed up. Extended once more without any prior communication. I would not be as frustrated if they were communicating with me, but every update had to be initiated by us. On 1/22, no word, my sister called again for an update. The employee was condescending and said the chrome wasn’t in and the car likely wouldn’t be ready on the 23rd, but they'd do their best. At this point, I was angry with the lack of consistency. I was told in December that they wait to schedule until they have everything, yet here we were with another excuse. On 1/23, my sister called and spoke with someone nicer who said the car was ready. I received a response from the shop claiming they had been speaking with my "friend" all week and letting her know it would be ready. This was not true-they only spoke to her because she called them. We never received direct communication unless we initiated it. Even on 1/23, had she not called, we wouldn’t have known it was ready. I only received a text after the car was already picked up. With all the kindness and respect I can give, if you want a good review, then good service should be provided. I understand calling a customer with bad news isn’t fun. I dislike doing it at my job too. By avoiding direct conversation w/ me about with my vehicle, it created a headache that 100% could have been avoided. I guarantee I wouldn’t have been nearly upset if the shop told me about delays, instead of me having to reach out each time to see what’s going on.
• DD

  Dave (dme416)

  Jan 26, 2026
  5.0
  Used Joe Hudson's through USAA to repair some damage caused by a hit-and-run. Staff were professional, kind, and accommodating. Highly Recommended!
• RC

  Robin Carr

  Jan 20, 2026
  5.0
  Joe Hudson collisions is a blessing when repairs were desperately needed and we needed a shop that provided quality and excellent customer service. Joe Hudson was the Top Pick would give them five stars. Continue to keep doing what you’re doing you put smiles on people faces who made mistakes and damage cars.

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