Feedback indicates a mix of positive and negative experiences with customer service, with some praising individual staff members while others report rudeness and lack of professionalism.
Service Quality
Several customers expressed dissatisfaction with the quality of service, citing issues such as unnecessary charges, long wait times, and unresolved vehicle problems.
Efficiency
Many reviews mention poor time management, with customers experiencing long waits for service despite having appointments.
Pricing Concerns
Customers frequently noted high prices for services and parts, with some feeling they were overcharged or misled about costs.
Positive Experiences
Despite the negative feedback, there are numerous accounts of excellent service and helpful staff, particularly highlighting specific employees who provided outstanding assistance.
SS
Stephen Stuehmeyer
4 days ago
5.0
Great experience.
My low light tire light came on today so I went to Goodyear. They check out my tire and fixed it and did not charge anything.
I great place to to business with.š
JH
Jenna Hernandez
Oct 6, 2025
2.0
So I paid Amazon to have these tires shipped and installed at Goodyear. I walked in and they seemed annoyed with the low profile of my car. I understand and appreciate them not wanting to damage my car but I was frustrated once he said āIāll have to have the mechanic use the low profile jack instead of our lift, he just hates doing that. So he came in and got told he was going to have to use the jack and stormed off into the back chris said āsorry man his car is just too lowā. As Iām waiting Chris comes back inside and says āyea no weāre not going to be able to do itā I said āIāve taken the tires off myself at home I donāt understand why it canāt be done.ā He apologized and didnāt have anything to say (Iām assuming the mechanic didnāt want to deal with it) so I went ahead and took the L and got the paperwork necessary to get a refund from Amazon. I then stopped by āwagon wheel tires and auto serviceā down the road incredibly frustrated and they basically laughed and said theyāll have it done in 20 minutes 15$ cheaper PER TIRE. Thatās where this picture is taken and thatās where Iād recommend anyone go instead of this place for tire service. These guys are fantastic. I didnāt go full 1 start because Chris did seem nice and apologetic.
PE
Philip Edwards
Sep 23, 2025
1.0
will never return here. they told me to come back the next day to finish the job then when I returned they wanted me to pay for the whole job again even though they said they would not charge me again
JJ
J.A.A.
Aug 7, 2025
1.0
I don't see how this place is still in business other than being able to change tires. I just had a mechanic fix a window regulator that your "mechanics" couldn't figure out, but still charged me to fix anyways. You guys are sorry. Stick to tires.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service offers full-service tire and automotive repair services, including oil changes and general auto repair.
Where is Goodyear Auto Service located?
It is located at 1887 Fort Campbell Blvd, Clarksville, TN 37042-7350, USA.
What are the business hours for Goodyear Auto Service?
The center is open Monday to Saturday from 8:00 AM to 7:00 PM and closed on Sundays. Holiday hours vary with some closures and limited hours.
Does Goodyear Auto Service offer in-store pickup?
Yes, they provide in-store pickup services.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is Goodyear Auto Service accessible for people with disabilities?
Yes, they have wheelchair accessible entrances and restrooms.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment online via their reservation page at https://www.goodyearautoservice.com/en-US/make-appointment.
What nearby restaurants can I visit before or after my service appointment at Goodyear Auto Service?
Nearby restaurants include Pizza Hut, Luigi's Pizza, Momo Korean BBQ, Burritos Fresh Mexican Grill, Baskin-Robbins, Ruby Tuesday, and MrBeast Burger where you can enjoy a meal close by.
Are there other automotive services near Goodyear Auto Service that I can consider?
Yes, other nearby automotive services include Vasquez Automotive Towing and Tires, Best Price Tire Shop, and Meineke Car Care.
What local businesses are near Goodyear Auto Service that might be useful to customers?
Nearby helpful businesses include Morford Agency: Allstate Insurance for auto insurance, Clarksville Police Department North for public safety, and Furniture Connection Clearance Center for home needs.