Enterprise Rent-A-Car

4.1
725 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

2148 Chapman Rd, Chattanooga, TN
37421, United States
(423) 296-9902
https://www.enterprise.com/en/car-rental/locations/us/tn/chattanooga-chapman-rd-5637.html
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About

Car Rental AgencyVan Rental
Need a rental car in Chattanooga, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Chapman Road location today.

Location

Enterprise Rent-A-Car
2148 Chapman Rd, Chattanooga, TN
37421, United States

Hours

Reviews

4.1
725 reviews
5 stars
482
4 stars
75
3 stars
44
2 stars
26
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.

Vehicle Condition

Several reviews mentioned issues with the cleanliness and condition of the rental vehicles, with some customers receiving dirty or poorly maintained cars.

Rental Process

The rental process was generally described as quick and efficient, although some customers experienced long wait times and issues with vehicle availability.

Communication Issues

There were multiple complaints about poor communication, including unreturned calls and lack of follow-up from staff regarding rental agreements.

Overall Experience

While many customers had positive experiences, there were significant complaints regarding specific incidents that led to dissatisfaction, indicating inconsistency in service quality.
  • JW
    James Ward
    Nov 14, 2025
    5.0
    Great people doing a wonderful job. I was really pleased and impressed.
  • PH
    Polly Henry
    Oct 26, 2025
    5.0
    Very satisfied thank you so much
  • UL
    unori love
    Oct 21, 2025
    5.0
    I love enterprise rental, they took good care of me, and my family. So far they are good people.
  • JC
    jennifer catlett
    Oct 21, 2025
    5.0
    From original check in to drop off this location’s staff was friendly and helpful during my rental while my car was being repaired. Would definitely recommend and use for future needs.
  • EI
    Earl Ayers II
    Oct 19, 2025
    5.0
    Great service and took me to my car that was repaired at Kia
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car on Chapman Road?

You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options to suit your needs.

What are the operating hours for Enterprise Rent-A-Car at 2148 Chapman Rd?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and Sundays from 1:00 PM to 4:00 PM.