Location.com logo
Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(738 reviews)

Business Details

2148 Chapman Rd, Chattanooga, TN
37421, United States
(423) 296-9902

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Chattanooga, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Chapman Road location today.

Location

Enterprise Rent-A-Car
2148 Chapman Rd, Chattanooga, TN
37421, United States

Hours

Reviews

4.1
738 reviews
5 stars
491
4 stars
75
3 stars
46
2 stars
27
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individual employees who provided exceptional service.

Vehicle Condition

Several reviews highlighted issues with the cleanliness and maintenance of the rental vehicles, including reports of dirty cars and mechanical problems.

Reservation Issues

There were complaints about difficulties with reservations, including cars not being available despite prior bookings and long wait times for vehicle pickup.

Mixed Experiences

While many customers had positive experiences, there were notable negative reviews regarding poor communication and customer service, particularly in resolving issues.
  • LB
    Lebron Buchanan
    2 days ago
    3.0
    Had me waiting for hours then didn't have the vehicle that I wanted put me in something smaller than my own yea I'm upset at this point SMH
  • MB
    Maria Bibbs
    Feb 25, 2026
    5.0
    I like that I could leave my car with the Body shop and they are allowed to return the vehicle for me. The employees were all nice and polite and very helpful with all of my questions.
  • BM
    buddy maynard
    Feb 20, 2026
    5.0
    The people there at enterprise picked me up at the collision center, they already had a car ready for me. The check in was easy and the explanation of the rental agreement was clear. They answered my main question which was how long will I have the car? And they offered to give me a different car if I wanted to change. When I got my car back after the repairs all I had to do was give the fob to the receptionist at the collision center. The car -- a 2025 NISSAN SENTRA was great and fun to drive. The only thing missing was the washer fluid, which I had some, and put it in myself. Overall it was excellent service.
  • LH
    Latonia Hermon
    Feb 17, 2026
    5.0
    I just wanted to share how grateful I am for the outstanding service I received from, Rachel Flowers. She always has such a lovely attitude. Always very helpful and making the rental process smooth and stress-free.
  • CM
    Caleb Mika
    Feb 10, 2026
    2.0
    Used your service through a insurance company that was at fault for a wreck that occurred. Everyone was very friendly at the chattanooga location. Was given a f150 that turned out to have a bigger engine than my current one. The truck also did not have floor mats which caused the cleaning process before the return to take more time and cost more. Also, since the engine was larger it sucked down way more gas than im use to. After dropping it off I was contacted, then told that I did not put enough gas in the vehicle and my $25 deposit would be kept and i would still owe $8.91. The deposit thing i guess i get but the fact i had to use more gas than im used to, spend more time and money on cleaning the vehicle that had zero floor mats during a winter storm is ridiculous! I work retail and i know its $8.91 to a large company like yours isnt nothing and then get hounded for it when i have no money.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: