Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with several instances of employees going above and beyond to assist.
Vehicle Availability
Multiple reviews indicated issues with vehicle availability, including reservations not being honored and customers being left without a car despite prior bookings.
Rental Experience
Customers reported mixed experiences with the rental process, with some finding it quick and easy, while others faced significant delays and issues with vehicle condition.
Follow-Up and Support
Several customers appreciated follow-up calls and support from staff after their rentals, indicating a commitment to customer care.
Mixed Reviews on Locations
While the Chattanooga location received high praise, other locations, particularly Jasper, were criticized for poor service and unhelpfulness.