Enterprise Rent-A-Car

3.9
439 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Renting a car at Chattanooga Metropolitan Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Chattanooga Metropolitan Airport today.

Location

Enterprise Rent-A-Car
1001 Airport Rd, Chattanooga, TN
37421, United States

Hours

Reviews

3.9
439 reviews
5 stars
269
4 stars
36
3 stars
35
2 stars
20
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are criticized for rudeness and unprofessional behavior.

Reservation Issues

Multiple customers reported problems with reservations, including not having the reserved vehicle available and unclear policies regarding payment methods.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including receiving cars that were dirty or had mechanical problems.

Efficiency

Customers appreciated the quick pick-up and drop-off processes, but some experienced long wait times, particularly when vehicles were not ready.

Staff Training

There are calls for better training for staff to ensure consistent service and adherence to company policies, as some employees displayed a lack of knowledge or empathy.
  • PP
    Paul Paschall
    Oct 18, 2025
    5.0
    Great experience. We made a reservation 2 weeks ahead of time for fall break. Our Jeep Wagoneer was ready to go. They were courteous and quick at the desk picking it up, and it was an easy drop off one week later in the parking lot. I was skeptical after reading some of the reviews but our experience was excellent.
  • EB
    Evan Bambrick
    Oct 3, 2025
    1.0
    Alex, one of the managers, handled my booking very poorly and in an unprofessional manner. Would not recommend
  • EB
    Evan Bambrick
    Oct 3, 2025
    5.0
    Ana at returns was an absolute Allstar. Went out of her way to make my day brighter. You guys need more employees like her!!! THANKS ANA! You rock
  • TG
    Troy Glathar
    Sep 21, 2025
    1.0
    They force you to have a credit card unless you have a plane ticket. Absolutely unprofessional and ridiculous. Now I have to stay up all night guarding my personal belongings and risk my life driving home sleep deprived thanks to them once I can rent from a different location that will actually take my money.
  • BJ
    Bill Joe
    Sep 16, 2025
    5.0
    Great no hassle fast in an out

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Chattanooga Metropolitan Airport?

You can choose from a wide selection of vehicles including compact cars, passenger vans, family SUVs, and luxury cars at Enterprise Rent-A-Car Chattanooga Metropolitan Airport.

What are the operating hours for Enterprise Rent-A-Car at Chattanooga Metropolitan Airport?

Enterprise Rent-A-Car is open every day from 8:00 AM to 11:30 PM.