Crown Subaru

Reviews

• HM

  H Man

  6 days ago
  2.0
  had transmission replaced here and the exhaust was left loose. Fast forward a year im trying to get parts to do preventive maintenance and because the parts guy hasn't sold any of them to anyone else he proceeds to argue with me because he disagrees with me and so now I habe to find none genuine parts because hes incompetent as a sells rep. You do NOT have to agree with the customer to sell them the parts they are asking to pay for. I sure miss Kelly subaru.
• JU

  Jenny U

  6 days ago
  5.0
  We went to several dealerships before Crown Subaru and felt like people were trying to waste our time and rip us off. At Crown, everyone was super kind, straightforward, and easy to work with during my entire car buying process. We were lucky to have Elliot as our salesperson. He was extremely helpful and knowledgeable, and we are so happy with our new Outback.
• HS

  Heather Swift-Woolf

  Feb 26, 2026
  1.0
  Horrible! Tagged my vehicle for the wrong state, in spite of me telling them I was moving in 2 days! I even gave them the address! Told me they would refund the cost of the new tag and years later I'm still waiting for the nearly $1,000.00 refund. Florida tags are expensive! Then a friend went in and had low milage on his Subaru, sent him to Subaru Corporate for warranty to cover the ASTRONOMICAL cost to repair his engine, took weeks, no communication, finally he had to go and ask what was going on with the car! ~$10,000.00 later, he got his car back after they applied $2000.00 to "warranty work". Meanwhile, others are getting free oil changes (not included in the sale) and first aid kits because they're inside the dealership saying they will never buy a Subaru again. Don't buy ANYTHING here.
• VS

  V Smartt

  Feb 26, 2026
  5.0
  Yesterday—what a day that ended in my purchasing a new Forester Limited. Kelly Carlson was the sales person who worked with me. After several conversations over a few days we met—I had my choice down to two different models—Forester vs Crosstrek. She was professional, attentive, kind and very patient because I changed my mind so many times! This was my third purchase of a Subaru because they are just the best! So thank you Kelly for a great day!
• BJ

  Brittany J.

  Feb 15, 2026
  1.0
  I am writing to formally express my dissatisfaction with my recent experience at your service department. I had a scheduled appointment at 8:30 AM and arrived at approximately 8:25 AM. Upon pulling into the service bay, I was instructed to leave my key in the ignition and locate a technician inside. The employee directing vehicles was not in any identifiable Subaru uniform or branded attire and did not introduce himself. His presentation and lack of professional identification made the interaction uncomfortable and did not reflect the standards typically associated with a dealership service department. Inside, I was assisted by a service representative and an individual in training. Again, neither employee appeared in professional or branded attire. While attire alone does not determine service quality, the overall presentation set an unprofessional tone for the visit. I requested an oil change, a quote for brake replacement, replacement of the engine air filter, and replacement of the driver-side fog light bulb. I left my contact information and departed to run errands. When I returned at 11:30 AM—three hours after my scheduled appointment—my vehicle was still not ready. I was informed that quotes were still being prepared and that the alignment was just beginning. At that point, the vehicle had been onsite for three hours for what should have been routine maintenance. Additionally, although I had specifically requested replacement of the fog light bulb at drop-off, I was instead provided with a quote for the service. During checkout, there were multiple attempts to upsell brake replacement despite the excessive delay already experienced. Throughout my time in the waiting area, I observed staff members congregating and engaging in casual conversation while the service bay and lobby became increasingly congested. By the time my vehicle was completed, the service drive was disorganized, customers were waiting at the desk for assistance, and there appeared to be little visible workflow management or urgency. While a $50 adjustment was applied to my bill, this experience mirrors a prior visit and suggests a pattern rather than an isolated issue. The lack of professionalism, inefficient time management, and repeated upselling during significant delays have diminished my confidence in this service department. Additionally, afterleaving the service dept and returning home I notice much dirt and grime left around the glovebox and when I opened the passenger door there is damage where they removed the cabin air filter in attempt to upsell again. My family has purchased multiple new Subaru vehicles, but given that this is the only authorized service location in the area, these repeated experiences will significantly influence future purchasing decisions. I hope this feedback is taken constructively and prompts internal review of service operations, customer communication standards, and professional presentation expectations. Sincerely, Brittany J.