Crown Subaru

Reviews

• KC

  Kristy Cranford

  6 days ago
  5.0
  Kelly Carlson truly made this experience special for me. From the very beginning, she met me with warmth, patience, and genuine care. I never felt like “just another customer.” She listened closely, answered every question thoughtfully, and made sure I felt confident and supported at each step. Buying a car can feel overwhelming, but Kelly created a sense of calm and trust that made all the difference. She was honest, transparent, and incredibly respectful of my time and needs. I always felt that she was advocating for me, not just completing a transaction. What stands out most is how kind and grounded Kelly is as a person. Her professionalism is exceptional, but it’s her empathy and integrity that made this experience memorable. Because of her, this was not only a smooth purchase—it was a genuinely positive moment in my life. Kelly is an incredible asset to Crown Subaru, and I am deeply grateful for the care and attention she brought to this experience. I would recommend her without hesitation
• PF

  P Ferguson

  Jan 3, 2026
  5.0
  Jacqueline helped me locate the exact new 2026 Subaru Outback that I was looking for. She told me when it was expected at Crown and kept me informed. When it came in a few days earlier than originally planned, I got a phone call from her, which gave me a fantastic Christmas present! She was knowledgeable in the paperwork process as well as showing me the controls on my new car. It was very easy on the purchase/delivery date, and I would recommend her for anyone looking for a new car at Crown.
• WA

  Wagner Abercrombie-Lane

  Jan 3, 2026
  5.0
  Dwayne Pruitt is the person you want to see if you're interested in buying a Subaru. From the moment we drove onto the lot, he was attentive, friendly, patient, and made the stressful process of possibly purchasing a car much easier. He answered some tough questions we had and ultimately helped us find a safe vehicle that was perfect for our family. An A+ experience with Dwayne.
• CH

  Chris Hollandsworth

  Dec 28, 2025
  5.0
  We are absolutely thrilled with our experience at Crown! From the very first email exchange with Kelly Carlson, we knew we were in great hands. We were interested in a 2022 Subaru Ascent, and although the vehicle was at their sister store and not quite ready yet, that’s where Crown’s exceptional customer service truly shined. Kelly went completely above and beyond by personally driving us to their sister location, Crown Chrysler Dodge Jeep, so we could still see the vehicle. She even made sure we were able to speak directly with the professional who was working on it, such a thoughtful and transparent touch! Afterward, Kelly drove us back to Crown Subaru and took all the time needed to answer every single question we had. Kelly’s knowledge is outstanding. Even though we already own a Subaru Legacy, she shared important safety features and information we didn’t know, which made us feel even more confident and excited. From start to finish, the entire Crown family was incredibly knowledgeable, helpful, polite, and completely transparent. This was hands-down one of the best car-buying experiences we’ve ever had, and we’re genuinely looking forward to a long relationship with this amazing team. Kelly, thank you for being absolutely wonderful in every way, we couldn’t be happier!
• DD

  Dwayne

  Dec 19, 2025
  5.0
  I found Crown Subaru while I was searching for a pre-owned Prius LE AWD and what a gem I found! This car has less than 4700 miles on the odometer and looks and drives like a new one off the showroom floor! Crown Subaru had this car priced about $3000 less than others that I found and I knew this was the right car for me! Called in and spoke with Salesperson Dwayne Pruitt to see if it was still available and thankfully it was. Dwayne and Sales Manager Jim Szlachetka put together the numbers that were better than I had found anyone else and Finance Manager hooked it up with a fast approval with Chase so I rented a car and took a road trip to Chattanooga Tennessee! Besides the price being great, the delivery experience was equally amazing! All the paperwork was ready and waiting and I was in and out in way less than and hour. Not only that, they went the extra mile and arrange for a ride back from the airport where I dropped off my rental car. The great price got my attention and the ease of purchase and friendly delivery made this the best car buying experience that I've ever had. Fantastic job!