Tommy's Express® Car Wash

Reviews

• RM

  Rick Moore

  Nov 14, 2025
  1.0
  Wow, lots of recent reviews of damage to people’s cars. The car wash ripped the rear wiper off my car. They said they couldn’t be held responsible because of the age of my car (2000 4Runner).. I’m sure they will respond back with “ While we understand this outcome may be disappointing, we stand by our team’s assessment and decision.”. Maybe it’s time to take a little responsibility to the damage that your car wash is doing to your customer’s cars. Edit: Their response shows exactly how much they "take all claims seriously and conduct thorough reviews." They copy and paste their response. If they took the claim seriously, they would have changed it up a little. Their "thorough review" was some pierced up kid saying that he thought my car was too old and they wouldn't cover it. Then the adult in charge said that it was a bad design from Toyota.
• MD

  Mickilyn Davis

  Nov 13, 2025
  5.0
  Seth at Tommy's was very kind. He signed me up for a military discount, which I truly appreciate. I love thee entire staff at Tommy's, Bristol!!
• LC

  Lauren Cox

  Nov 13, 2025
  5.0
  Michael offered to help clean my mats for me, they came back spotless. He was very kind and asked if I needed any other help. Great price for a full wash & inside clean.
• BB

  Brian

  Nov 7, 2025
  1.0
  I normally don’t leave negative reviews, but my experience at this Tommy’s Car Wash deserves to be shared. My vehicle’s windshield was damaged while going through their automated wash. I reported it immediately and filed a complaint with them. Instead of working with me, they completely denied any responsibility without providing any real explanation or evidence. I requested the camera footage from the time of the incident, which they have, but was told I could only receive it through a subpoena. Wow. For a business that claims to value customers, refusing to share basic proof and dismissing a legitimate concern is extremely disappointing.We've been members here for a lengthy time with no issue. The moment we do, they're totally unwilling to at least share or invite me to view the footage entering the wash. Full & honest disclosure, it looks suspicious on me, as at the top of the crack, which is at the roof, there is a chip that the crack runs straight down. We do not recall seeing this previously and definitely not a crack until after the wash. However, because we truly believe something trapped in the top brush caused the issue, I wanted to see video of entering in the wash. The employee told me when filling out the report, "Tommy's won't take any responsibility. They never do. It's always a denial." That being said, Tommy's being so unwilling to share video proof of my windshield entering into the tunnel, is just poor and suspicious business. I’ve used many automated car washes and have never had an issue until now. Unfortunately, the lack of accountability and poor customer service at Tommy's means I won’t be returning, and I would caution others to be aware of how this location handles damage claims. Always and 100% denial. I'm sure their response will solely focus on the after affect, and avoid their denial record practice, and refusal to share data. That's fine. I've been honest in my review. I'm sure it will not reciprocate.
• KS

  Kathleen Skinner

  Oct 19, 2025
  1.0
  Rude staff! they were having a Halloween event at the carwash tonight and I was told the only option to have my car washed was the 25 dollar wash. That is a complete joke. They need to have signage that says that instead of waisting peoples time that wasn’t interested in the Halloween activities and just wanted a simple car wash. The guy working the counter needs to be terminated as he was very rude. I will be taking my business to one of the other 10 car washes Bristol has.

Frequently Asked Questions About Tommy's Express® Car Wash