Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Bartlett, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Stage & Sycamore View location today.
Location
Hours
Reviews
3.8
242 reviews
5 stars
146
4 stars
25
3 stars
12
2 stars
4
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were reported as rude and unprofessional.
Vehicle Availability
Numerous customers expressed frustration over reserved vehicles not being available upon arrival, leading to significant inconvenience.
Cleanliness and Maintenance
Several reviews highlighted issues with the cleanliness and maintenance of rental vehicles, with reports of dirty cars and mechanical problems.
Management Issues
There are complaints regarding management's responsiveness and accountability, with some customers feeling ignored or mistreated.
Positive Experiences
Despite the negative feedback, some customers reported excellent experiences, particularly with specific staff members who provided exceptional service.
- AKAlicia KingNov 15, 20255.0It was a great experience. Fast, efficient and very professional.
- KWkristal williamsOct 12, 20255.0Neq was great!!! Nice, polite and most of all very patient. I had issues with my payment going through and she never frowned or got irritated with me. Thank you so much for excellent service!!
- LBLori BuchanOct 1, 20255.0Thank you Jacob Bottom for taking care of us for our trip.
- MTMonica ThompsonSep 30, 20251.0they don’t put me in a car that breaks is barely stopping. It won’t accelerate. The backseat is broke and they’re giving me a runaround and trying to put me in something else in my insurance company is paying for it and I even paid extra.
- JJJuan Jones JrSep 5, 20251.0This was by far the worst customer experience my mother has ever had. She is a 62-year-old cancer survivor and should never have been treated the way she was by one of your employees. My mother had an accident and went to rent a car. The first vehicle she received had mechanical issues, so she returned it to exchange for another. That is when the problems began. The employee in question took the car, drove it briefly, and returned without offering any explanation. When my mother politely asked why she was being difficult, the employee became confrontational, then went so far as to call the police on my mother—a woman who has never been in trouble in her life. To make matters worse, my mother was placed on a “do not rent” list. Despite our multiple emails, management failed to return our messages or make any effort to resolve the situation. We later visited another Enterprise location nearby, where staff informed us that the employee in question is known for having a poor attitude. This incident occurred in Memphis, Tennessee. I strongly urge corporate to review this matter and contact us directly. No customer—especially one in my mother’s position—should ever be subjected to this kind of treatment.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Bartlett, TN?
Enterprise Rent-A-Car in Bartlett offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is the Enterprise Rent-A-Car location in Bartlett, TN?
You can find Enterprise Rent-A-Car at 5771 Stage Rd, Bartlett, TN 38134, USA, at the Stage & Sycamore View location.
What are the operating hours for Enterprise Rent-A-Car in Bartlett?
The rental office is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
What payment methods does Enterprise Rent-A-Car in Bartlett accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Can I reserve my rental car online for the Bartlett location?
Yes, reservations can be made online through their website at enterprise.com/reserve.
Does Enterprise Rent-A-Car Bartlett offer any special discounts?
Yes, they provide discounts for active military members.
What services does Enterprise Rent-A-Car in Bartlett offer?
They offer services including car rental, van rental, luxury car rental, and airport pick up services.
What nearby places can I visit after renting a car from Enterprise Rent-A-Car in Bartlett?
Nearby places include ButterCream Bakery and The Sift Bakery for desserts, Bartlett Florist Berries for flowers and gifts, and Marathon gas station for fuel and convenience.
Are there convenient nearby services like car repair or shipping centers near Enterprise Rent-A-Car Bartlett?
Yes, Bartlett Body Shop offers automotive repairs and UPS Access Point location provides courier and shipping services close by for your convenience.
Can I find any wellness or beauty services near the Enterprise Rent-A-Car location in Bartlett?
Yes, nearby wellness and beauty options include Serenity Naturals Health & Wellness spa, Breathe Easy Massage and Esthetics, and NailScape Nail Bar & Spa.