About
Chevrolet Dealer
Location
Reviews
4.7
3,507 reviews
5 stars
3,092
4 stars
101
3 stars
63
2 stars46
1 star
205
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales team for being knowledgeable, friendly, and helpful, making the car buying process smooth and enjoyable.
Service Department Issues
Multiple reviews highlighted poor communication and service experiences in the service department, with customers expressing frustration over delays and lack of updates.
Customer Service
While many customers reported positive interactions with sales staff, there were significant complaints about the service department's responsiveness and professionalism.
Overall Satisfaction
Despite some negative experiences, many customers expressed overall satisfaction with their vehicle purchases and the sales process.
- PMPaula Mosley3 days ago5.0Jason Silverman at Dobb brother is 100 % hands down fantastic. My husband is an out of state truck driver. Our duly 3500 diesel started giving him problems. Are local chevy dealership in louisiana looked up a dealership in the tennessee area and found dobbs brothers. When my husband arrived, Jason greeted him immediately, my husband was able to remove the trailer from the truck and park It in a secure location on their lot while Jason and his team performef the diagnostic. The issue we were having required him to stay overnight as the dealer needed to order parts. Jason understood that we were there to deliver our load. With that being said, he went above and beyond to start working on the truck. Immediately, tearing it down. So when the parts arrived, the following morning, all they had to do was install the parts. Put the truck back together. Run final testing and diagnostics to confirm everything went well. Jason truly went above and beyond to accommodate my husband in this emergency situation to get him back on the road as quickly as possible. His professionalism, his care for the customer, understanding the urgency and the fact that my husband was 7+ hours away from home with no means of doing anything but sit and wait. His care for the customer and sense of urgency allowed us to get back on the road and deliver the load we had and also rebook the load we had to cancel when we thought we weren't gonna make the delivery. Thank you Jason, and the Dobb Brothers service team. Terry and Paula. T and P Transportation
- MSMs. Saiuda Smalls6 days ago5.0This is THE PREMIERE CHEVROLET dealer in the Memphis Metro Area! So glad that a name we all know well, is back in the 901... =)
- DBDiego BermudezDec 31, 20253.0The service at dobs AKA Serra is great however every time I take my truck in for a warranty repair it turns up with another repair that out of pocket. For example I took my truck in for what I knew was my starter and they came back with that it's the battery power cables. Out of pocket cost. Two days later right before I was going to pick it up they said oh yeah your starter is also bad. But that will be under warranty. Then they claim the cables damaged the starter. No .....you should have replaced the starter first like I said. Thinking twice about taking it back there again.
- NHNorma HooverDec 22, 20255.0I had a great experience buying my car. Jeff was my sales person. He was very personable and knowledgable. I have bought three automobiles from this dealership in the past. Have always been satisfied with the service.
- JCJames CrockerDec 19, 20255.0Randy and Team ddid a great Job helping us get the car we wanted at angiod price!!! recomend Dibbs Brothers, Randy and Team!!!!