Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Alcoa, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Alcoa location today.
Location
Hours
Reviews
4.3
548 reviews
5 stars
412
4 stars
39
3 stars
21
2 stars
13
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to accommodate needs.
Vehicle Quality
Several reviews mentioned issues with vehicle cleanliness and maintenance, including unpleasant odors and mechanical problems.
Reservation Issues
Numerous customers reported problems with vehicle availability and fulfillment of reservations, leading to disappointment and frustration.
Overall Experience
While many customers had positive experiences, there were significant complaints regarding overcharging and poor management, indicating inconsistency in service.
- TPTony Peterson3 days ago5.0Had a Very Awesome experience with Interprize . Awesome Folk's Great Service and Wonderful Folk's There.
- MTMatt Tipton3 days ago5.0Had great experience, they was easy to with and helped out with any questions I had
- RRRodgerJan 5, 20265.0Great staff very nice and helpful Rented this Kona nice car for a long trip
- TSTabitha StoneDec 18, 20255.0Just before Thanksgiving, our car broke down, got towed, and left at the shop to fix. However, not till Monday though because of the holiday. We Booked & Reserved using Avis Rentals-that place is a joke-I don't recommend. BUT, I HIGHLY RECOMMEND going to the CREW at Enterprise in Alcoa!!! We were off and driving in no time, with a great car, at a great deal with Excellent Customer Service...and we were Walk-ins 😆
- AMAlan MyersDec 9, 20251.0I had an appointment 2 weeks in advance for them to pick me up from the body shop at 4pm. I called at 3 pm to let them know that I would be at the body shop in an hour, as I was told to do when I made the initial appointment. “Okay, we’ll see you there” I was told. At 4:25 no one had shown up so I called to make sure they were coming. “Oh yes, he’s on the way to you”. At 4:45 I called again and was told “he got stuck in some traffic on Alcoa Highway” and I replied “Really… 45 minutes in traffic” “Well actually he kinda got a late start” she said. So finally at 4:59 the guy showed up. I kind of had an inkling, so I asked the guy I said “I’m guessing you left when I called the first time at 25 after four”. And the young man replied yes, that’s when they told me to leave and head your way.. So after being lied to, and getting picked up an hour late, the young man that picked me up, Zimri Kuhn, was very apologetic and very polite. I explained to him that it wasn’t his fault, just piss poor management. He did say I could have two days free rental In the future. I thought that was nice of him also.
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Alcoa, TN offer?
Enterprise Rent-A-Car in Alcoa offers a wide range of vehicle rentals including cars, vans, and luxury cars, as well as airport pickup service.
What are the operating hours for Enterprise Rent-A-Car in Alcoa?
The location is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Alcoa?
Reservations can be made online via their website at https://www.enterprise.com/en/car-rental-locations/us/tn/alcoa-5621.html.
What payment methods are accepted at Enterprise Rent-A-Car in Alcoa?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer special discounts?
Yes, there are discounts available for active military members.
Where is Enterprise Rent-A-Car located in Alcoa, TN?
The location is at 2306 Alcoa Hwy, Alcoa, TN 37701, United States.
What are some nearby hotels where I can stay if I'm renting a car at Enterprise Rent-A-Car in Alcoa?
Nearby hotels include Tru by Hilton Alcoa Knoxville Airport, Courtyard by Marriott Knoxville Airport Alcoa, La Quinta Inn & Suites Knoxville Airport, Comfort Suites Airport, Best Western Knoxville Airport/Alcoa, Candlewood Suites Knoxville Airport Alcoa, and Americas Best Value Inn.
Are there any nearby restaurants near Enterprise Rent-A-Car in Alcoa?
Yes, you can find Ruby Tuesday, Ruby Tuesday of Alcoa Highway, Bojangles, Sonic Drive-In, and Pizza Hut nearby for dining options.
What nearby transportation options are available near Enterprise Rent-A-Car in Alcoa for airport travelers?
Nearby transportation and airport shuttle services include Tva Aviation Unit and Frontier Airlines. Additionally, Chariots of Hire offers limo services.
How can a visitor to University of Tennessee benefit from Enterprise Rent-A-Car in Alcoa?
Visitors to the University of Tennessee can rent vehicles from Enterprise for easy transportation in the area and flexible travel options.