Enterprise Rent-A-Car

4.3
548 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Alcoa, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Alcoa location today.

Location

Enterprise Rent-A-Car
2306 Alcoa Hwy, Alcoa, TN
37701, United States

Hours

Reviews

4.3
548 reviews
5 stars
412
4 stars
39
3 stars
21
2 stars
13
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to accommodate needs.

Vehicle Quality

Several reviews mentioned issues with vehicle cleanliness and maintenance, including unpleasant odors and mechanical problems.

Reservation Issues

Numerous customers reported problems with vehicle availability and fulfillment of reservations, leading to disappointment and frustration.

Overall Experience

While many customers had positive experiences, there were significant complaints regarding overcharging and poor management, indicating inconsistency in service.
  • TP
    Tony Peterson
    3 days ago
    5.0
    Had a Very Awesome experience with Interprize . Awesome Folk's Great Service and Wonderful Folk's There.
  • MT
    Matt Tipton
    3 days ago
    5.0
    Had great experience, they was easy to with and helped out with any questions I had
  • RR
    Rodger
    Jan 5, 2026
    5.0
    Great staff very nice and helpful Rented this Kona nice car for a long trip
  • TS
    Tabitha Stone
    Dec 18, 2025
    5.0
    Just before Thanksgiving, our car broke down, got towed, and left at the shop to fix. However, not till Monday though because of the holiday. We Booked & Reserved using Avis Rentals-that place is a joke-I don't recommend. BUT, I HIGHLY RECOMMEND going to the CREW at Enterprise in Alcoa!!! We were off and driving in no time, with a great car, at a great deal with Excellent Customer Service...and we were Walk-ins 😆
  • AM
    Alan Myers
    Dec 9, 2025
    1.0
    I had an appointment 2 weeks in advance for them to pick me up from the body shop at 4pm. I called at 3 pm to let them know that I would be at the body shop in an hour, as I was told to do when I made the initial appointment. “Okay, we’ll see you there” I was told. At 4:25 no one had shown up so I called to make sure they were coming. “Oh yes, he’s on the way to you”. At 4:45 I called again and was told “he got stuck in some traffic on Alcoa Highway” and I replied “Really… 45 minutes in traffic” “Well actually he kinda got a late start” she said. So finally at 4:59 the guy showed up. I kind of had an inkling, so I asked the guy I said “I’m guessing you left when I called the first time at 25 after four”. And the young man replied yes, that’s when they told me to leave and head your way.. So after being lied to, and getting picked up an hour late, the young man that picked me up, Zimri Kuhn, was very apologetic and very polite. I explained to him that it wasn’t his fault, just piss poor management. He did say I could have two days free rental In the future. I thought that was nice of him also.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Alcoa, TN offer?

Enterprise Rent-A-Car in Alcoa offers a wide range of vehicle rentals including cars, vans, and luxury cars, as well as airport pickup service.

What are the operating hours for Enterprise Rent-A-Car in Alcoa?

The location is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.