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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.2
(895 reviews)

Business Details

2055 Alcoa Hwy, Alcoa, TN
37701, United States
(833) 886-0851

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Renting a car at Knoxville Mcghee Tyson Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at TYS today.

Location

Enterprise Rent-A-Car
2055 Alcoa Hwy, Alcoa, TN
37701, United States

Hours

Reviews

4.2
895 reviews
5 stars
613
4 stars
89
3 stars
58
2 stars
31
1 star
104

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Several customers reported receiving dirty vehicles with unpleasant odors and unclean interiors.

Customer Service

Mixed reviews on customer service; while some praised the staff for being friendly and helpful, others experienced rudeness and unprofessional behavior.

Reservation Problems

Multiple customers faced issues with reservations, including receiving the wrong vehicle type and being charged for vehicles that were not available.

Efficiency

Some customers appreciated the quick and easy pick-up and drop-off process, while others experienced long wait times and disorganization.

Hidden Fees

Customers expressed frustration over unexpected fees and unclear pricing policies.
  • MT
    Mrs Tlg
    Feb 21, 2026
    5.0
    Blair, Gant and Vito were a great bunch of young people. Truly. We haven't had the best of rental car experience from our local PSL Florida branch for vacation travel. Vehicles are not available for our reservations. We have been delayed for travel plans bc of this several times over the last 6 years. Another mistake was made but this location did the best they could! We appreciate that. We were able to get the Grand Wagoneer to fit our family and our luggage. We're a large size family of 9 plus. So we need two vehicles. Our family large SUV plus the large rental. Great personalities, Southern hospitality, genuine and kind employees at this branch. Being a busy airport branch, hopefully more customers will take the patient route and be more understanding. Employees are at the mercy of customers when they don't return the vehicles on time! This keeps happening to us unfortunately when renting the large SUVs. Ty Vito, Blair and Gant. Even though we're another almost whole day late to end our weekend in Tennessee We greatly appreciate you all.
  • RN
    Richard Lees NIAA
    Feb 20, 2026
    3.0
    Never here
  • BC
    Baby C
    Jan 28, 2026
    2.0
    Renting a vehicle here is easy but our Durango was very dirty and had an unpleasant odor and a substantial amount of cat hair. I am allergic so we had to stop in at a another Enterprise location to change out the vehicle. Super inconvenient so check your car before you take it if you want a nice ride.
  • EN
    Elsie Nieves
    Jan 15, 2026
    5.0
    Good service and good price
  • GC
    Ghost Casper
    Jan 5, 2026
    5.0
    Was difficult getting the vehicle out of the parking space? I got a big Silverado 4 / 4, and they had it parked in an underground parking structure. That is extremely tight if you're not experienced driving a truck or a large vehicle. This is going to be extremely difficult for you to get a vehicle in and out. Without side swiping, another vehicle and damaging both vehicles. There are several rental places in this area. There's nothing enterprise, national Avis, and a few others enterprise and national apparently work together as they didn't have the truck enterprise, but they ran over to national grabbed a set of keys when overturned it. I returned it to national and was instantly credited for my deposit of $400 in deposits. Normally 300 at any other place I've been for big truck like this. There it was 400I did get my deposit back promptly. Within a few minutes of dropping the truck off, which is a plus however, like I said, the parking structure is so tight in that area. I would honestly recommend probably going to another area to get a vehicle just because of the way that the parking is down there because you could easily damage vehicles and be responsible for them

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles are available to rent at Enterprise Rent-A-Car at Knoxville McGhee Tyson Airport?

Enterprise offers a wide selection of vehicles, including compact cars, passenger vans, family SUVs, and luxury cars.

What are the operating hours for Enterprise Rent-A-Car at this location?

The branch is open daily from 8:00 AM to 11:59 PM.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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