AutoZone Auto Parts

4.3
508 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone South Hall Rd in Alcoa, TN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Alcoa, TN or call us at (865) 982-1588.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
263 S Hall Rd, Alcoa, TN
37701, United States

Hours

Reviews

4.3
508 reviews
5 stars
328
4 stars
96
3 stars
34
2 stars
19
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for going above and beyond to assist them, with specific mentions of employees like Josh and Danny providing exceptional help.

Knowledgeable Staff

Customers frequently noted the staff's expertise and willingness to help diagnose issues and find the right parts.

Mixed Experiences

While many reviews highlighted positive interactions, some customers reported poor service or unhelpful staff, indicating inconsistency in customer experiences.

Product Availability

The store was often commended for having a wide range of parts in stock, although some customers experienced issues with specific items being unavailable.

Overall Satisfaction

Despite some negative feedback, the majority of reviews reflected a high level of satisfaction with the service and support received.
  • DH
    David Hallman
    Nov 16, 2025
    5.0
    My wife, 2 year old and I was in town from Chattanooga and my battery died. I had just done a warranty exchange earlier in the week at my local store back home. I guess that it was a faulty battery. The store manager Josh was a huge help! He was able to swap it out for us since we were stranded. I highly recommend going to this store, they are great!
  • LN
    Lee Nutter
    Nov 9, 2025
    5.0
    Fantastic customer service! They checked my "service engine soon" light for free after the Autoparts across the street refused to leave their seats when I went to them! Auto zone will be getting my business from now on!
  • LM
    La Mamba2121
    Nov 8, 2025
    5.0
    Excelente siempre encuentras lo que buscas.
  • JJ
    John
    Oct 7, 2025
    1.0
    Spoke to a manager pretty sure his name was Josh. Seemed like he was annoyed I was there. Being polite is free.
  • TT
    Travis
    Oct 1, 2025
    1.0
    Crappy customer service, I’m a single mother with two children under the age of 5, also have a two month old puppy, my source of income is delivering things, in my car. Not 1 single worker in there would help me put this can of ac in my car or let me borrow the tool to do it (even tho they have free tool borrowing) I’ve been out of ac for over a month I’ve asked for help every day from strangers and no one will help the one place I would expect to help didn’t.

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts in Alcoa, TN?

AutoZone Auto Parts in Alcoa, TN is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.

Where is AutoZone Auto Parts located in Alcoa?

It is located at 263 S Hall Rd, Alcoa, TN 37701, United States.