Alamo Rent A Car

Reviews

• JR

  Josh N Rosemary

  3 days ago
  1.0
  I rented this car for vacation and sat in the backseat. The headrest of the passenger seat had hair from what I presume to be of a dog. There was more hair, dirt, and gunk in the seat corners where I sat. The interior smelled strongly of dirty feet/locker room/animal odor. It felt like a dog had been in the vehicle. Had to buy deodorizer because of how horrible the smell was. This was unpleasant and is unacceptable for a paid rental. Please improve your cleaning checks between rentals.
• KP

  Karen Punches

  Mar 4, 2026
  5.0
  Car was clean, pick up and drop off was easy, the workers were polite and helpful, the car was easy to drive and comfortable. (Nissan rogue)
• AN

  Alexis Net

  Feb 17, 2026
  5.0
  My husband and I spent the weekend in Tennessee Friday the 13 to Monday the 16th. Our flight was delayed so we decided to stay an extra day . When we arrived on the 13th we booked a GLE or X5 bmw but they didn’t have any available so we got a Gensis , after booking another day the agents at the front desk stated they still didn’t have neither of the two I was very disappointed but Makena first went over and beyond and just showed so much compassion and made it happen, we left with the x5 but I need to add Chaz was also amazing, the customer service they showed is why I always choose Alamo ! Thank you so much for going the extra mile, renting with you’ll wad a breath of fresh air . Especially knowing how busy it was.
• BS

  Brendan Smith

  Feb 16, 2026
  5.0
  Carol, our counter representative upon arrival, could not have been more wonderful. She was an absolute joy to work with from the moment we walked in. She was personable, engaging, and genuinely kind — we even found ourselves laughing about where we’re from and discovering similar interests. It didn’t feel like a transaction; it felt like a welcoming conversation. Carol was thorough, attentive, and made sure every detail was handled seamlessly. Most importantly, she made us feel like we were the most important customers in the building at that moment — a rare and special quality these days. She is truly a gem and not easy to find in customer service anymore. If I could give her 20 stars out of 10, I absolutely would. She is the primary reason we would choose to rent from Alamo again. The car itself was perfect and gave us no issues whatsoever, but the real highlight of our experience was Carol. Thank you for such a pleasant and caring check-in process. Please recognize her for the exceptional job she is doing — and keep up the great work!
• AD

  Angela Dennis

  Feb 10, 2026
  5.0
  Alamo car rental at the TYS Airport in Knoxville, TN is the best. The staff are very friendly, knowledgeable and efficient. We got all of our questions answered, received our vehicle quickly and stress free and were on our way in record time. The vehicle we rented was very nice, very clean, worked properly and we had no issues. The return process was also very easy. We returned early in the morning before they were open and had no issues following the signs on proper return procedures. They then confirmed they received the vehicle and emailed me a final receipt. We will always rent from this location when we go to TN.

Frequently Asked Questions About Alamo Rent A Car