Enterprise Rent-A-Car

Reviews

• AD

  Amy D

  5 days ago
  5.0
  I've been working with the folks here for the last two months and it has been such a pleasure..... I will recommend and continue using them in the future if needed.
• VB

  VAIBHAV BHATIA

  Mar 30, 2026
  1.0
  I had a very frustrating experience with Enterprise that completely ruined an important plan. Around February 13, I went in person to book a Premium Crossover (specifically a Dodge Durango) for March 22. I even followed up again around March 10, and at that time the staff confirmed that everything was good to go and even re-confirmed my phone number. However, when I arrived on March 22 at 4 PM to pick up the vehicle, I was told they had been trying to call me the previous day to confirm the booking. Apparently, they had written my phone number incorrectly, so I never received any call. Then I was told that the Durango was no longer available because the company had sold the only vehicle they had to a dealership, even though my booking was made more than a month in advance. One employee named Gaurav did try to help and called a few locations to source a Durango, which I appreciate. After waiting around 1.5 hours, they told me a Durango might be available at the Regina Airport location, which is about an hour away. I agreed to go there because the rental was meant to surprise my brother for his birthday. Even with the sourced vehicle, there were extra conditions. I was told that if I took that Durango, I would have to return it to the Regina Airport location before 8 AM on Monday. I still agreed because I didn’t want to ruin my brother’s birthday. Earlier, when I originally booked the vehicle with the branch manager Dilon, he had told me that although the branch is closed on Sundays, they could give me the vehicle on Friday and return it Monday, but I would only be charged for one day since I only needed the vehicle for Sunday. However, none of these earlier commitments were honored. When I reached the airport location, there was again clear miscommunication between branches, and after another 30 minutes of discussion, I was told that they would not honor the same rate and I would have to pay the airport pricing, which was significantly higher. On top of that, nobody informed me at the time of booking that customers under 25 cannot rent Premium Crossover or luxury vehicles. Because of this, I had to ruin the surprise and call my brother earlier to ask if the booking could be done under his name instead. He even left work and drove to the Regina Airport location instead of going home, just to help with the situation, but the staff still refused to provide the vehicle at the originally confirmed rate. After wasting hours of time, driving between locations, paying for fuel, and dealing with constant miscommunication, I had no choice but to cancel the booking entirely. The airport staff also kept pushing a minivan instead of the vehicle I had reserved, which was not what I wanted. In the end: •My 1.5-month advance booking meant nothing •My brother’s birthday surprise was ruined •My brother had to leave work and drive to the airport unnecessarily •I wasted hours and fuel driving between locations •Enterprise refused to honor the confirmed rate The only positive part was that Gaurav at least tried to help, but overall the situation should never have reached this point. What is most disappointing is that we have used Enterprise before and were regular customers, but after this experience we will not even consider renting from Enterprise again. I expected much better service and professionalism. I would appreciate it if Enterprise management could review this situation and explain how a confirmed reservation made over a month in advance was handled this poorly.
• MM

  Michel Morin

  Mar 27, 2026
  5.0
  Always a pleasant location to rent a vehicle here in Moose Jaw.
• SS

  Shera

  Mar 14, 2026
  5.0
  Staff were friendly and personable! Had a great experience renting and would highly recommend.
• JX

  JP Xpress

  Mar 7, 2026
  4.0
  Can't complain, car was clean and ready to go,full gas tank, great costumer service, easy in and out .

Frequently Asked Questions About Enterprise Rent-A-Car