Business Details
About
Used Car DealerAuto Detailing Service
Roughlock Auto is a family-owned, boutique car dealership located in Spearfish, South-Dakota. We offer sales of hand-selected, special interest vehicles. The majority of our inventory is sourced out of the garages of private enthusiasts around the country. We look for cars with low mileage, unique color combinations, high levels of equipment, and rare options. Simply put, we buy cars from enthusiasts, for enthusiasts.
Location
Hours
Reviews
4.9
490 reviews
5 stars
468
4 stars5
3 stars3
2 stars2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and accommodating staff, highlighting their willingness to assist and provide a low-pressure sales experience.
Vehicle Quality
While many customers were satisfied with their purchases, there were notable complaints regarding undisclosed vehicle issues and the condition of cars sold, leading to significant repair costs shortly after purchase.
Efficiency
Numerous reviews mentioned the quick and smooth buying process, with many customers appreciating the fast turnaround time from selection to purchase.
Repeat Business
Several customers expressed their intention to return for future purchases, indicating a strong level of satisfaction with their experiences.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to customer service and vehicle quality, suggesting inconsistency in service delivery.
- CLCrystal LindaNov 15, 20255.0Very friendly staff, comfortable waiting area and prompt service!
- KCKimber CowanNov 4, 20255.0They are willing to work with you and will bend over backwards to get what you want. Very friendly and outgoing. Great place to work with. I WILL be back. Jace Hilley is great!!!
- ZHZach HansenNov 4, 20255.0We had a great experience with Roughlock Auto in Spearfish! Kris was awesome to work with, professional, honest, and made everything easy from start to finish. Highly recommend them if you’re looking for a shop that takes care of you the right way.
- KNKatie NebelsickOct 28, 20255.0Seth was great! Not annoying or pushy, as the car salesman stereotype goes. He was patient and kind with my hemming and hawing; his boss was also accommodating and kind. It was a "no headache" experience, which isn't always the case when trading in vehicles. Bonus: If you're into Legos, you'll vibe here 😜 The feel of the office is casual and pleasant. -Katie
- DODante OdinOct 21, 20255.0I had Roughlock Auto detail my car last month and they did an amazing job. They couldn't have done a better job. My car looks like it did when I bought it 5 years ago and the customer service was great.
Frequently Asked Questions About Roughlock Auto
What types of vehicles does Roughlock Auto specialize in?
Roughlock Auto specializes in hand-selected, special interest vehicles sourced mainly from private enthusiasts, focusing on low mileage, unique colors, high equipment levels, and rare options.
Where is Roughlock Auto located?
Roughlock Auto is located at 3125 East Colorado Boulevard, Spearfish, SD 57783, USA.
What are Roughlock Auto's business hours?
Roughlock Auto is open Monday through Saturday from 9:00 AM to 6:00 PM and closed on Sundays.
Does Roughlock Auto offer pickup or delivery services?
Yes, Roughlock Auto offers both in-store pickup and curbside pickup services.
What payment options does Roughlock Auto accept?
Roughlock Auto accepts American Express, cash, check, Discover, financing, Mastercard, and Visa.
Can I schedule a test drive at Roughlock Auto online?
Yes, you can schedule a test drive on their website at https://roughlockauto.com/schedule-test-drive.
Does Roughlock Auto have an online inventory I can view?
Yes, their used vehicle inventory is available online at https://roughlockauto.com/used-inventory.
Are there car rental services near Roughlock Auto?
Yes, Hertz car rental agency is located nearby, which can be convenient if you need rental transportation while visiting Roughlock Auto.
Where can I get automotive repair or body work near Roughlock Auto?
Mack's Auto Body and Impact Paintless Dent Repair are nearby auto body shops offering automotive repair and dent removal services.
What other automotive-related services are available near Roughlock Auto?
Nearby you can find services such as car window tinting at Quality Tints, auto detailing at Master's Auto Detailing, and automotive parts at Street Image Truck & Auto Accessories and The Hot Rod Shop.