Maverik

Reviews

• DN

  Dani NH

  1 day ago
  1.0
  I had a very concerning experience at the Maverik located on E North Street in Rapid City that I believe deserves corporate review. I entered the store with my sister-in-law to get fountain drinks. I originally had two drinks and went to the self-checkout to pay using tap pay. While I was completing the transaction, my boyfriend messaged me asking me to grab him a drink as well. I scanned another fountain drink barcode so I paid for three drinks total. After paying, I sent my sister-in-law outside with two drinks and stayed behind to fill the third one. As I was leaving through the side exit, an employee who had been standing near the self-checkout area stopped me and began questioning me about the drink I had. I explained that I had already paid for it, but he continued questioning me and claimed he did not see me purchase it. The employee appeared to be a short blonde Caucasian male in his 50s and his tone was immediately accusatory. Despite explaining multiple times that I had paid, I felt singled out, closely watched, and treated as if I had stolen something. The situation escalated and the employee continued confronting me outside the store in a way that felt intimidating. After this incident, my boyfriend went inside the store to speak with staff and request the receipt. The manager Michelle confirmed that I had paid for all three drinks, yet the employee still did not apologize. When my boyfriend asked the employee for his name, he covered his name tag. Being falsely accused in public was embarrassing enough, but what concerns me most is that even after the store confirmed that I paid, the employee’s behavior was never corrected. Because of how closely I was watched and immediately confronted despite paying, the entire situation left me feeling that I may have been unfairly singled out and racially profiled. I strongly encourage Maverik corporate to review the security footage and self-checkout records from around 3:51 PM and evaluate whether this employee’s conduct aligns with Maverik’s policies regarding customer treatment and discrimination. No customer should be treated like a criminal after paying for their items.
• TR

  Tyler Reeves

  Mar 1, 2026
  1.0
  The guy skipped asking for cash back and I asked him about it and he said he's never seen it ask for it when using a phone and I know for a fact it does but he continued saying it doesn't so I left cause I'm not going to waste my time by arguing with him about it and he's a native guy I don't know his name but he knows who he is
• BR

  Bon Rivers

  Oct 24, 2025
  1.0
  This morning will be my last time ever doing business at Maverik. Whoever you had working the till had the worst attitude I've ever come across. I work 2 jobs and own a home close to this gas station. I would do business 2 or even 3 times a day at this place. Today is my only day off and I'm wearing sweats. When I left she said "I'll see you on the streets". What an insufferable person.
• RH

  Rolanda High Hawk

  Oct 7, 2025
  1.0
  Bad customer service, the bathrooms are always filthy.I spend money there everyday but still get profiled and watched by this Older Lady every time in go in to shop.If I could leave a zero stars I would.
• AM

  A M

  Jan 6, 2024
  1.0
  I am not from here but was having car issues so I stopped here, a delivery driver helped me with my car but once I went inside to buy antifreeze, I was followed around the store and asked to remove my hood, it felt as though I was being racially profiled because I am Native American. I have very bad social anxiety and I am a cashier myself and this is not normal behavior or how I would ever treat my own customers.