National Car Rental

Reviews

• QT

  Queen Twizzy

  2 days ago
  1.0
  wouldn’t recommend anyone renting from them .. the white younger guy and the Hispanic guy were very rude when my mother in law & I went to pick up our reservations. my mother in law had both in her name but I was an authorized driver on one of them and the Hispanic guy bushed us off and told me “ I should’ve made my own reservation if I needed a rental that bad “ mind you I have a 2024 ; I just rather not put many miles on it if I can help it.
• PJ

  Phil Johnston

  5 days ago
  4.0
  National has been my go to when possible, love the Emerald Aisle process, good car selection, and perks such as reward days for regular use!
• MR

  Malai Roper

  Apr 19, 2026
  2.0
  I rent from the National Car Rental at the Columbia Airport every week due to limited Sunday rental options, and most experiences are fine but interactions with one employee, Adrienne, have been consistently unprofessional. During a previous visit, she was rude to me regarding a luxury vehicle selection, which I reported to management. Since then, the overall level of customer service in our interactions has been lacking. For example, during my most recent visit, there was no greeting or basic acknowledgment. I had to initiate the interaction myself. It may seem small, but it reflects a broader lack of courtesy and professionalism. As a frequent customer, I expect a consistent and respectful experience. I hope this is addressed. Initially, I only gave one star but there are great employees there including Ms. Melissa, the other woman who usually works at the checkout booth and several other employees.
• VI

  Volak In

  Apr 10, 2026
  5.0
  Staff was in a bind with no vehicles due the Masters but they were helpful and courteous trying to resolve the issue.
• AV

  Adam Vesely

  Apr 10, 2026
  1.0
  Masters Monday, 4/6/2026, and completely out of cars, despite having a reservation that was made months in advance. At least 15 other people in front of me were left in the same predicament. Horrible planning by this branch. No call or follow-up from the branch or National. Awful experience.

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