Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in West Columbia, SC!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,749 reviews
5 stars
833
4 stars
429
3 stars
256
2 stars
77
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff attitude; some praised friendly service while others reported rudeness and unprofessional behavior from management.
Cleanliness
Bathrooms and showers received negative feedback for being dirty and poorly maintained, although some customers noted clean facilities.
Parking Issues
Parking is often described as tight and mostly paid, with complaints about the lack of free parking and enforcement of towing.
Food Quality
Food options are available but service at fast food outlets like Wendy's received criticism for being slow and disorganized.
Amenities
The store offers a variety of products and services, but some customers noted missing items and issues with equipment at fuel pumps.
- JPJeka PikaNov 15, 20251.0I'm giving it 1 star because there's clearly a faulty sensor in the fuel pumps, or they're just cheating, because surprisingly, my tanks held 15 gallons more than they were designed for, and I've never filled them up this much at any other gas station. It was surprisingly terrible
- SHSteven HopkinsOct 18, 20255.0I like the layout of this pilot because if you're going to run low on money and you got an empty tupperware container just go in there act like you're heating up your lunch and throw some of that free chicken right above the microwave in there and bingo a free delicious meal!!
- DRDavid RoseOct 10, 20252.0Pumps don't take cards, must go inside
- IMIllya MatviyivSep 24, 20255.0A lot of reserved parking. Cold beer available. Parking is sloped.
- LCLatrice CombestAug 31, 20252.0Pilot there is to much competition in this area for your staff to have such nasty dispositions. I stop here on a humble and the nasty attitude from the cashier made realize that is why I stopped coming here and started going to QuikTrip. Their service and upbeat staff keeps me coming back. They have more food options and give better service... You guys may want to look into self service stations being your staff dislikes their jobs and take it out on the cusumers. So long pilot... Hello Quick trip and buckees soon to come.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services and amenities does Pilot Travel Center in West Columbia, SC offer?
Pilot Travel Center offers gas, diesel, DEF with high-speed pumps, Wi-Fi, overnight parking, showers, fresh food, snacks, drinks, and coffee on the interstate.
What are the operating hours of the Pilot Travel Center in West Columbia?
The Pilot Travel Center is open 24 hours a day, 7 days a week, including holidays with regular hours.
Does the West Columbia location have shower facilities and can anyone use them?
Showers are available at some locations; anyone can purchase a shower. Prices and availability vary, so contact the store or use the store locator for details.
What payment methods are accepted at Pilot Travel Center?
Payments accepted include American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, cash, and contactless payments.
Are there electric vehicle charging stations at the West Columbia Pilot Travel Center?
Yes, Pilot Travel Center provides electric vehicle charging stations for EV drivers.
Can I reserve parking or purchase gift cards through an app for the Pilot Travel Center?
Yes, you can reserve parking and purchase eGift cards using the Pilot MyRewards app available on the Apple Store.
What nearby dining options are available around Pilot Travel Center?
Nearby dining includes Dairy Queen, Cinnabon, Orange Julius, Wendy's, Hardee's, Subway, Sonic Drive-In, Lucky's Sports Shack, and Shooters Grill & Pub for a variety of fast food, coffee, and restaurant experiences.
What lodging options are near Pilot Travel Center in West Columbia?
Nearby lodging options include Country Hearth Inn & Suites Cayce Columbia, Quality Inn, and Quality Inn West Columbia, providing convenient accommodations close to the travel center.
Are there truck-related services nearby the Pilot Travel Center?
Nearby truck-related services include CAT Scale for truck weighing and U-Haul Neighborhood Dealer for truck rentals and automotive services, aiding professional drivers' needs.
How might nearby services like Western Union and Blue Rhino propane exchange benefit customers at Pilot Travel Center?
Customers can conveniently access money transfer services at Western Union and propane exchanges at Blue Rhino near the Pilot Travel Center, enhancing travel convenience for diverse needs.