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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.2
(774 reviews)

Business Details

21 E Wesmark Blvd, Sumter, SC
29150, United States
(803) 773-0550
https://www.enterprise.com/en/car-rental/locations/us/sc/sumter-2647.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Sumter, SC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sumter location today.

Location

Enterprise Rent-A-Car
21 E Wesmark Blvd, Sumter, SC
29150, United States

Hours

Reviews

4.2
774 reviews
5 stars
526
4 stars
88
3 stars
40
2 stars
24
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and attentive, with several specific mentions of individuals who provided exceptional service.

Reservation Issues

Numerous reviews highlighted problems with reservations, including cars not being available despite confirmed bookings, leading to frustration among customers.

Vehicle Condition

Feedback varied on vehicle cleanliness and maintenance, with some customers reporting issues like dirty cars or inadequate fuel levels upon pickup.

Efficiency

While many customers appreciated the quick service and smooth rental process, some noted delays and inefficiencies, particularly during busy times.

Mixed Experiences

Overall, experiences were mixed, with some customers expressing satisfaction and loyalty, while others reported significant dissatisfaction and vowed not to return.
  • AF
    Ally F
    2 days ago
    5.0
    My family and I were very disappointed with our experience at this Enterprise location. The service fell far below what we expected, and the situation caused unnecessary stress during an already busy time. However, I want to make sure Zach, the Area Manager, gets the recognition he deserves. His professionalism, communication, and willingness to step in and make things right were truly top‑notch. He handled everything with patience and respect, and he is the only reason this situation ended on a positive note. Enterprise needs more leaders like him.
  • JW
    Jordin Washington
    5 days ago
    1.0
    We’ll never come here again. Made a reservation at 9 for a car just to be told there was no cars. Then we I finally got a car I was told that I would need to use a credit card being that my license was from out of state. Went to pay and I was asked if I had a capital one car because my car would be swiped at debit even though it was a credit card. With that I had to go and get my grandmother to come and rent the car with me down as a driver only to be told that they don’t accept debt cards no matter what
  • TO
    The one and only
    Feb 15, 2026
    5.0
    Absolutely phenomenal service Jasmine went above and beyond Sarah was a huge help! On a rainy day the sun was shining with these two lovely ladies
  • LS
    leeann stukes
    Feb 15, 2026
    5.0
    Enterprise is a great place for a rental. Customer service was awsome.
  • SW
    Shadia White
    Feb 11, 2026
    5.0
    Customer service is TOP tier!

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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