Enterprise Rent-A-Car

Reviews

• JF

  Janice Fleming

  6 days ago
  5.0
  Blackstock Rd Enterprise has the best customer service.
• CR

  Cade Reeves

  Feb 13, 2026
  5.0
  Took care of us and made insurance rental so easy
• BB

  Brittany Damani (BrittBrat)

  Feb 12, 2026
  5.0
  I don’t know about all enterprise locations, but this one that I went to was absolutely amazing
• AS

  Artyom Suvorov

  Jan 20, 2026
  5.0
  I am very impressed with the service. I have been renting cars all across America for about ten years, and this is one of my best car rental experiences. A big thank you to the staff!
• JP

  Justin Pugh

  Dec 24, 2025
  2.0
  I’m a longtime Enterprise customer and generally have good experiences, which is why this one stood out. I had a morning reservation for a truck. I mistakenly went to the Asheville Hwy location first — that part was on me. The employee there was polite, explained my reservation was actually at the East Blackstock location, and even offered to rent me a car on the spot if I wanted. I chose to Uber to the correct location instead, assuming the truck would be ready there. When I arrived at the East Blackstock location, I was told by a Black American woman there were no trucks and no cars available until the next day, despite my reservation being for that morning. I was told someone had tried to call me, but no call came through to the number on the reservation. I didn’t raise my voice or cause a scene. I simply stepped aside and called Enterprise customer service to see if another nearby location (including the airport) might have availability, since I needed a vehicle for work that day. After waiting about 10 minutes without a callback, I decided I’d return to the original location and take whatever was available. Only after I called the East Blackstock location to let them know I was heading back did the situation suddenly change. I was then greeted differently, my birthday was mentioned (after my ID had already been taken earlier), and a truck was suddenly available, despite being told shortly before that nothing was available at all. I’m not making accusations, but the sequence of events was confusing and left me feeling uncomfortable and disrespected. The communication was inconsistent, and the experience lacked professionalism. To be clear: the truck itself was fine, and I still prefer Enterprise overall. However, I will not rent from this particular location again.

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