Gerber Collision & Glass

Reviews

• RS

  R S

  2 days ago
  5.0
  Excellent service
• BP

  Brittaney Pitts-Gause

  Dec 17, 2025
  1.0
  I’ve used Gerber Collision at another location and had the absolute best experience when it came to my vehicle and the process of repair. However my experience with the Simpsonville location was an absolute disaster. I will not return as customer.
• JS

  Johnson Swaney

  Oct 3, 2025
  5.0
  Great body shop
• TA

  Theresa Augustine

  Feb 28, 2025
  1.0
  I had a terrible experience with this shop. I brought my car to this location after running over tree debris from the hurricane. My estimator, Lauren, told me that she could only write the estimate for what she could see and assured me that my car would be put on a lift to ensure there was no hidden/additional damage. At this time, I asked about a wheel alignment, to which she told me wouldn’t be covered unless I could prove, with specs, that the alignment was off on the side of impact… this should have been my sign to run, but given this shop is one of State Farm’s Select Service shops, I thought surely my car was in good hands. I dropped my car off on 2/4 for repairs. At this time, I walked my car with Lauren, as she marked my car to highlight the areas for repair and making note, on my hood, that I ran something over and that my car was to be further inspected. Two weeks later, I was notified that repairs were complete. Upon inspection, I noticed that the rocker molding was still damaged. When confronted, Lauren first told me that she forgot about it. This was very concerning because this told me that my car was never put om a lift and thoroughly inspected as promised. After voicing my frustration and confusion with this given my car had already been in their shop for 2 weeks for minimal quoted repairs, she changed her story to tell me that State Farm denied the additional damage saying there was no travel impact marks. She proceeded to tell me I was welcome to handle it with State Farm myself?! At some point the manager, Randy, became involved. He approached the situation with a smile and assured me he would handle the supplement himself and get back to me. I should have known there was no real intention there. I followed up the following Monday, almost a week later, and was told he had left for the day but that he would be given the message. Wednesday afternoon I still had heard nothing, so I called Randy again. This time he answered, saying State Farm denied the claim and that I could contact them, so I did. Gerber never told State Farm they hadn’t fully inspected my car when they sent in for a supplement, so no surprise they denied it. They have not taken accountability for their negligence and have left me doing the footwork. I just left from meeting with a State Farm adjuster in the Gerber parking lot, yes, I’m that petty at this point. He noted some additional damage to the subframe, paid for a 4 wheel alignment and the rocker molding, so far. I will take my car to a more competent shop for these and future repairs. The only person in this shop that did their job well, was the painter. The receptionist, estimator, body man, detailer, and manager all can learn a thing or two about professionalism, honesty and accountability.
• PD

  Pamela Dawson

  Apr 13, 2024
  5.0
  I have used Gerber in Simpsonville, SC twice. Everyone was very professional and they did a great job on my car. Latisha and Randy took good care of me. Gerber is like family now!