JTs Kia of Rock Hill

Reviews

• JW

  Jo anna Wilson

  2 days ago
  5.0
  Kelly in the front helped us so much and was very kind and we really appreciate her so much . We have told everyone how very nice she was and so thankful for her at our time of need .She needs a Big Thank you and a lot of recognizing for her dedication and thank you to all who replaced our Motor .Really doing well .
• AS

  Ashley S.

  Nov 14, 2025
  5.0
  Working with Daniel was honestly such a great experience. From the moment I walked in, he made me feel comfortable and never rushed or pressured. He really listened to what I wanted and helped me find exactly what I was looking for. Daniel was patient, honest, and explained everything in a way that made the whole process feel easy instead of stressful. You can tell he genuinely cares about his customers. He’s officially my favorite car salesman, and I’ll definitely be coming back to work with him again in the future. Thank you Daniel!
• KR

  Karen reyes

  Nov 14, 2025
  5.0
  I went with my son, Terrence was great, super professional, very very patient. We went for the test drive, he explained all the features of the vehicle, he answered all the questions my son asked and worked with him to finance the car and provided all options and my son left driving the car he wanted, Kia G4!!. All the staff was great as well, finance department worked with us and explained everything related to the process. Very happy customers!
• TT

  TahJah

  Nov 9, 2025
  1.0
  This statement details a highly unsatisfactory service experience I had at JTs Kia of rock Hill on November 1, 2025, with my 2020 Kia Soul. The service failures involved incorrect diagnostics, incomplete work, and misleading information from the service advisor Kelly Copeland and the mechanic. 1. I brought my vehicle to JTs Kia of Rock Hill for an alignment, an oil change, and a new tire. I explicitly informed the Service Advisor, Kell Copeland, that the vehicle had hit a large pothole, which was the cause of the alignment issue. I also asked Ms. Copeland if the technician could investigate why the low oil pressure light was not activating. Ms. Copeland's response was that the light would only illuminate if the engine was "bone dry." This information is technically incorrect and concerning, as an engine at that state would be at immediate risk of seizing. 2. The technician replaced the tire and drove the vehicle to an adjacent building for the alignment. Upon completion, my keys were returned by Ms. Copeland. As I was leaving the parking lot, I immediately observed that the initial problems persisted: the steering wheel was severely off-center, and the vehicle pulled strongly to the right. I immediately returned, and the mechanic apologized and took the vehicle back for a second alignment attempt. 3. When the vehicle was returned the second time, the alignment issues were still present. Another staff member intervened and contacted Ms. Copeland, who stated that I would need to return on a different day. I refused, as I had already paid for a service that was not rendered. Ms. Copeland then came over and informed me that the alignment could not be completed because the machine required a "software update." This explanation was dubious. The charge for the alignment was refunded. 4. Upon returning home, I removed the front passenger-side wheel (the same wheel that your technician had removed to replace the tire) and immediately identified a visibly bent inner tie rod. This finding raises two critical concerns: A. Your technician failed to notice a clearly damaged and bent component, which was the true cause of the alignment problem, even while working on that specific wheel. B. The explanation of a "software update" was verifiably false. The issue was a mechanical failure that your team was unable or unwilling to diagnose. This is further contradicted by the service report, which noted my vehicle was "out of factory specs" but failed to identify why. I have since purchased and installed a new inner and outer tie rod myself. I then took the vehicle to NTB for an alignment, and the issue is now fully resolved. The vehicle drives straight. This entire experience demonstrates a significant lack in basic diagnostics, quality control, and transparent customer communication at your service center.
• AG

  Anita Gray

  Oct 30, 2025
  5.0
  Outstanding Service at JTS KIA Rock Hill! I recently had the pleasure of visiting JTS KIA Rock Hill for service on my 2021 Kia Sorento, and I couldn’t be more impressed! From the moment I arrived, I was greeted with friendly, professional staff who made the entire experience seamless and stress-free. The service team went above and beyond to ensure that my vehicle was thoroughly checked and serviced with the utmost care. They kept me informed throughout the process, which gave me peace of mind knowing that my Sorento was in good hands. The quality of the work was excellent, and my car was ready ahead of schedule! A special shoutout to their customer service team for their attention to detail and exceptional communication. It’s rare to find such reliable and honest service, and JTS KIA Rock Hill has definitely earned my trust. I’ll be returning for all my future service needs and would highly recommend them to anyone looking for top-notch care for their Kia! Thank you, JTS KIA Rock Hill, for making my service outstanding

Frequently Asked Questions About JTs Kia of Rock Hill