Repair Quality
Many customers praised the quality of repairs, noting that their vehicles looked as good as new after service.
Communication
Customers appreciated regular updates during the repair process, although some reported issues with communication and responsiveness.
Customer Service
While some reviews highlighted excellent customer service, others pointed out unprofessional behavior from staff, particularly at the front desk.
Timeliness
Several customers were pleased with the timely completion of repairs, often receiving their vehicles back earlier than expected, but others experienced significant delays.
Management Issues
There were multiple complaints regarding poor management and service quality, particularly after the change in ownership, leading to a decline in customer satisfaction.