Express Oil Change & Tire Engineers

Reviews

• DE

  Domanica Ede

  2 days ago
  5.0
  Everyone I delt with was very professional and courteous. They voiced everything that was happening during my oil change. Krista was very helpful.
• MC

  McKenna Cassella

  2 days ago
  5.0
  Krista was very kind and informative! I appreciate her time and kindness.
• AD

  Aless Doctor

  6 days ago
  5.0
  Took my mom's car to get an oil change and the service was great! Shonda and Krista were truly amazing!
• RB

  Rashonda Butler

  Dec 31, 2025
  1.0
  December 29, 2025 - My husband brought his 2001 Dodge Dakota truck in for an oil change, but also to have it looked at because he said the truck starting "skipping" while driving. He received a call from Lucas who advised him after the diagnostic that was done, the "skipping" could be from 1 of 2 things: the O2 sensor, or he needs a tune up. To fix the O2 sensor, the total would be $800.XX+ and to get the tune-up would be $516.18. After my husband and I discussed, we both agreed both options were extremely expensive, but we went with the "slightly" cheaper option because we hoped that was the likely culprit. This is our "work truck" so we needed this working ASAP for my husband's business and day job. My husband was at work at the time, so I called Lucas back and spoke with him. I told him to move forward with the tune up and he understood. I verified the total amount ($516.18) and he confirmed. Later in the evening (after calling earlier in the day lo get an update), Anna the store manager contacted me to advise the truck was ready. I asked again was the total $516.18 to confirm and for continuity, to which she hesitantly replied "yes". This is where things took a turn because she did not sound very confident in confirming to me the ALREADY agreed upon price, from Lucas I received earlier in the day. She placed me on hold, saying she was looking over the invoice. I could hear her talking to someone and saying things like "the spark plugs are not on here...". Because I could hear her, I grew a bit concerned and I asked if there was a problem. She says "Well, no but, apparently there were some charges not on the invoice and the actual total is $800.xx+". I immediately thought "they did the O2 sensor INSTEAD of the tune up", and explained that was incorrect because Lucas stated the total was $516.18 AND I confirmed if this was the final total so we could make arrangements to pick up the truck when it was ready. She proceeds to tell me the oil change charge AND diagnostic charge (the diagnostic was $100+, but I can't remember because I was so upset) were not added. That did not make sense to me because USUALLY, if a car is brought in to be looked at, a diagnostic is charged, and the total is given to the customer in order to fix. If the customer decides they want to move forward, the diagnostic is INCLUDED IN THE PRICE. And of course, if you do not want to move forward, the customer is required to pay the diagnostic fee (+ taxes and fees) only, and you pick up your vehicle. That has always been my understanding, so I was confused when she said not only am I paying $516.18 for a tune up on a 24 year old beat up work truck, but I needed to pay an additional 100.00+ for the diagnostic fee. She also stated they did not charge for the ONE THING WE ORGINALLY WENT IN FOR...THE OIL CHANGE. Why wasn't that one of the first charges listed in the system?? I'm not an employee, so I will not speculate on how the charges are listed, but I have been a repeat customer (they can look us up: we also have the 2015 GMC Yukon Denali with regular oil changes there...but not anymore!) and this just did not make any sense. Anyway, I am confused and upset, and Anna states she will take the diagnostic fee off, and we can only pay for the tune up and the oil change (which she explained on the call was $54), and the new total would be $637!!! We were flabbergasted. We have been given multiple totals over a few hours and things STILL did not add up, or make sense. We paid over the phone and they left the keys in the car at our request, because we were so pissed to have to pay an additional 100.00 we were not aware of until the last minute and we did not appreciate it. Needless to say, they have lost 2 customers because although they are conveniently down the street from us, we are more than willing to drive a farther distance to find a business who will be upfront with all charges.
• OH

  Otmane Hattani

  Dec 22, 2025
  5.0
  Great service. Lucas was awesome and fixed something that take 5 down the street couldn’t fix. David Gregory and Kima all did a great job and provided excellent customer service.

Frequently Asked Questions About Express Oil Change & Tire Engineers