Gerber Collision & Glass

Reviews

• DF

  D F

  Feb 3, 2026
  2.0
  I’ve had multiple repair experiences with Gerber Collision over an extended period, spanning from 2024 into the current year, across more than one claim. Unfortunately, a consistent issue throughout has been lingering, unresolved problems after repairs were completed. Each time work was done, there seemed to be something left unfinished or an issue that surfaced later, requiring additional follow-ups. This made the process feel ongoing rather than fully resolved, and I often had to advocate for further inspection or clarification. Over time, issues that were not properly addressed earlier resulted in additional costs for me out of pocket, including having to replace tires due to abnormal wear that appeared later on. This is an issue I am still dealing with, and it added financial strain that I did not expect after the repairs were supposedly completed. To add to the frustration, my vehicle was also broken into during this overall period, and I am still waiting on back-ordered parts for my car to be fully repaired. As of now, the vehicle is still not completely restored. The overlap of multiple claims, unresolved issues, delays, and inconsistent follow-through has made this a long and stressful experience. I’m not trying to place blame I simply expected a more thorough and final repair process, especially given the length of time and number of visits involved. Gerber may work well for some customers, but based on my experience, I recommend asking detailed questions, requesting written documentation for all work performed, and thoroughly checking the vehicle before accepting it back.
• DS

  Deborah Sheline

  Jun 15, 2021
  5.0
  They are very professional and able to give a quick quote on the damage. I would highly recommend them on your body shop work
• JG

  Jerome Gorman

  Mar 2, 2021
  5.0
  the workmanship is outstanding. the service during and after is beyond expectations. definitely the only shop to use.
• AE

  Anthony Moss Emanuel

  May 16, 2019
  1.0
  I completed the online estimate request, but after two days, heard nothing. So, I called the Irmo location and was told that someone would call me back. Another day has passed with no communication from them. I have now found another body shop to do my repair. UPDATE: They eventually contacted me and asked me to schedule an appointment. By then, I had made other arrangements. My biggest beef with all of this is that I completed the online estimate request, which included sending photos, to expedite the process. Unfortunately, that did not happen in this instance. This is a shame because I initially chose to use them based on a positive prior experience and because of the online estimate request.

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