Penske Truck Rental

Reviews

• JN

  Josh Nestberg

  Oct 2, 2023
  1.0
  Beware, if something happens with your truck----Penske does not call you to tell you. Neither does the Home Depot that this Penske Rental Center is in. On 9-27-23, I made a 2 day reservation (10-1-23 to 10-2-23) for a 16 ft box truck. The morning of 10-1-23, I came to pick up the truck and they didn't have it. They had a truck sitting in their parking lot but Buddy the employee in the Tool Rental Department told me it was a truck that was waiting to be serviced. 1. Where is the truck that I reserved? 2. Why did nobody call me that morning to let me know "Hey, your truck isn't here so don't come and waste your time and your gas"? And Buddy called somebody who told him my alternative was Dorman in Spartanburg. Unbelievable. Very disappointing and set my entire day back by hours. Oh, by the way--- I did get a call. 24 hours after. Really? The Penske employee asked me if I needed to keep my reservation. And he was clueless about my situation about the truck being gone or missing. Apparently Home Depot doesn't communicate to Penske, "hey you have a truck missing." I hope they find it.
• JL

  Jim Lynch

  Aug 2, 2023
  1.0
  Reserved a truck nearly 2 months in advance. Was called the day before and told it would not be available. "See, you know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them."
• CW

  cristy wood

  Apr 26, 2022
  5.0
  Great deal on truck rental
• MF

  Michael Flores

  Jun 14, 2018
  4.0
  Nice place.

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