Gerber Collision & Glass

Reviews

• JT

  Jordan Thompson

  Nov 12, 2025
  1.0
  DO NOT - UNDER ANY CIRCUMSTANCES, take your car to Gerber collision on Feaster Rd. If you are a USAA customer, refuse to take your car there. They have been absolutely terrible to work with. My car was in an accident and rendered undriveable. They “fixed” my vehicle, only doing cosmetic/body work. They were supposed to, and confirmed several times, they checked my vehicle for mechanical damage (frame/axle/suspension/etc). 6 months later, my axle is completely bent and had to replace the entire axle. The new GM, Randy, was helpful at first getting the vehicle fixed. He has not helped whatsoever in getting any kind of proof Gerber actually checked/fixed any of the mechanics of the vehicle. I raised my concerns and was told “that’s not my problem, I wasn’t here”. This is absolutely terrible customer service, you work for GERBER, and it is and will continue to be your problem. I’ve driven kids, friends, etc in a car that has potentially been compromised for months due to GERBER’s inability to handle basic stuff. Do not take your vehicle here if you care for your and your family’s safety.
• MW

  Melane Whitmire

  Oct 8, 2025
  5.0
  Randy did an amazing job! He went above and beyond my expectations and made sure everything was done right. He’s one of the best general managers I’ve met — very professional, helpful, and kind. I’m really thankful for all his effort and communication throughout the process. Hopefully I won’t need more repairs anytime soon, but if I ever do, I’d definitely come back because of Randy. Highly recommend him — he truly cares about his customers!
• BP

  Benaz Patel

  Jul 3, 2025
  1.0
  Extremely bad service. They took my brother’s car 4 times, each time the bumper was not fixed well. We unfortunately had to take the car back because we needed it for our 4th of July trip. The manager was not willing to own up to his mistake and was extremely rude. Do not take your car here, you will regret it.
• KP

  Kendra Patel

  Jul 3, 2025
  1.0
  Very disappointing experience with our car. Gerber didn't take care of us as needed. Rude managers.
• HP

  Hanoz Patel

  Jul 3, 2025
  1.0
  DO NOT TAKE YOUR CAR HERE! THEIR REPAIR WILL REDUCE THE VALUE OF THE CAR Came in to get my bumper replaced. Was charged a hefty amount only to realize the bumper wasn’t fitted well. Had to come in again to get the bumper fitted in properly and even this time, the bumper wasn’t fitted properly. When I spoke with the GM at the branch, he was being very diplomatic and refused to state the obvious that it’s a bad job done by the repair team. When I told him this experience has been infuriating and I cannot keep coming away from work for this, he said that he has work too and needs to get back to meetings and such. Highly unprofessional response considering this is his job to ensure the repairs are satisfactory and tend to customers appropriately as needed. Photos attached to make this information public so that other customers make a better choice.

Frequently Asked Questions About Gerber Collision & Glass