Gerber Collision & Glass

Reviews

• MP

  matthew powell

  Dec 10, 2025
  1.0
  Terrible customer service I would never bring any vehicle here between the misleading communications the mess they left in my car when I picked it up and the items in my car that were broken by them I will never bring another vehicle here.
• JT

  Jordan Thompson

  Nov 12, 2025
  1.0
  DO NOT - UNDER ANY CIRCUMSTANCES, take your car to Gerber collision on Feaster Rd. If you are a USAA customer, refuse to take your car there. They have been absolutely terrible to work with. My car was in an accident and rendered undriveable. They “fixed” my vehicle, only doing cosmetic/body work. They were supposed to, and confirmed several times, they checked my vehicle for mechanical damage (frame/axle/suspension/etc). 6 months later, my axle is completely bent and had to replace the entire axle. The new GM, Randy, was helpful at first getting the vehicle fixed. He has not helped whatsoever in getting any kind of proof Gerber actually checked/fixed any of the mechanics of the vehicle. I raised my concerns and was told “that’s not my problem, I wasn’t here”. This is absolutely terrible customer service, you work for GERBER, and it is and will continue to be your problem. I’ve driven kids, friends, etc in a car that has potentially been compromised for months due to GERBER’s inability to handle basic stuff. Do not take your vehicle here if you care for your and your family’s safety.
• MW

  Melane Whitmire

  Oct 8, 2025
  5.0
  Randy did an amazing job! He went above and beyond my expectations and made sure everything was done right. He’s one of the best general managers I’ve met — very professional, helpful, and kind. I’m really thankful for all his effort and communication throughout the process. Hopefully I won’t need more repairs anytime soon, but if I ever do, I’d definitely come back because of Randy. Highly recommend him — he truly cares about his customers!
• TN

  Tyrhein Norman

  Nov 5, 2021
  5.0
  In the beginning we had a couple hiccups with wrong parts, However the Shops owner Steven called me and understood and made everything right! I got my car back today and It looks AMAZING!!!! Looks brand new & it comes with a warranty! I’m glad I chose this place!! Any other body work I’ll definitely be back! Highly recommended!!
• JC

  Jason Collins

  Jan 21, 2021
  5.0
  Excellent customer service and great communication on progress of your vehicle.