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At The Larson Group, we believe buying a truck should be more than a transaction. Our reputation is built on our passion, which translates to premium products that keep you on the road, industry leading customer service, and the knowledge that comes from founders who were drivers before they were dealers. A relationship with us means you’re not just buying a Peterbilt - you’re buying a TLG Peterbilt.
Numerous customers reported significant delays in service, with some vehicles held for days or even weeks without proper communication.
Customer Service
While some customers praised the friendly and helpful staff, others experienced unprofessional behavior and poor communication.
Repair Quality
Mixed feedback on repair quality; some customers were satisfied with the work done, while others reported recurring issues after service.
Pricing Concerns
Several reviews highlighted concerns over high labor rates and unexpected charges, leading to dissatisfaction with the overall value.
Parts Department
The parts department received consistent praise for their helpfulness and efficiency, with many customers expressing satisfaction with their service.
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Williaw Frierson
Dec 19, 2025
1.0
Took my truck in on Monday saying everyday it'll be ready the next day and now it's Friday and still not done! 1st was coolant pump, then reservoir, now belt! I know it's not my belt cause I just pre trip on Monday and also know it's not my reservoir because if it was da case, I'd seen evidence of a leak somewhere around the reservoir! I also gave them the codes my eld caught now all of a sudden, something totally different! Ridiculous!!!
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RF
Dec 18, 2025
1.0
Sooo....is this how you guys drive?
At first I thought that maybe I overlooked them, until I watched the dashcam footage. The speed limit where they were is 35mph; had they not been speeding as they approached the light--which was turning red--they would have had to stop. I also quickly accelerated, so they STILL had to be speeding in order to beat the light and run up on me like that.
I understand being frustrated on the road, but being dangerous just to prove a point is stupid.
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Jerry Eastling
Dec 10, 2025
4.0
Only place we went to and were treat like people really nice feelings made me buy because of the way you treat people will go again
JJ
jalex1218
Nov 19, 2025
5.0
Outstanding customer service, I would recommend to anyone needing services.
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Trav Ryger
Nov 17, 2025
1.0
Couldn’t answer basic questions even though I’ve spent thousands here. Trash location