Herlong Ford, Inc.

Reviews

• TT

  Terry Timmerman

  May 2, 2026
  5.0
  Great experience. Libby and Wes were very helpful, friendly, and knowledgeable. I will definitely recommend them.
• AP

  Amir Paziraei

  May 1, 2026
  1.0
  I contacted this dealership regarding a van they had advertised on their website. Before moving forward, I called to confirm the pricing, and the salesperson verified the advertised price over the phone. I then requested a written estimate so I could review the full cost breakdown. When the quote was sent, the same vehicle was listed at approximately $6,000 higher than both the advertised price and what was verbally confirmed. When I called to ask about the discrepancy, I was told it was due to a “mistake” by Ford Motor Company and that the dealership was not responsible. I requested to speak with a manager, and several hours later received a call back. Unfortunately, the interaction was unprofessional—the manager was dismissive, sarcastic, and ultimately hung up during the conversation. This experience reflects a serious lack of transparency and professionalism. Advertising one price and then significantly increasing it after the fact raises concerns about deceptive sales practices. As a result, we will be filing formal complaints with the Federal Trade Commission, the Better Business Bureau, and the South Carolina Attorney General’s Office Consumer Protection Division. I would strongly encourage others to exercise caution and verify all pricing in writing before proceeding.
• FH

  Frankie Huggins

  Apr 22, 2026
  5.0
  Pleasant experience with this dealership. Jackie was easy to work with and answered all my questions about the truck I was interested in. This is my second time buying from this dealership and recommend them to anyone looking to purchase a vehicle.
• LH

  Lee Haenschen

  Apr 22, 2026
  5.0
  Ana Torres was our sales associate. She and all at herlong were top notch. I've bought dozens of vehicles and had the best experience at herlong ford. In and out so quick with no fuss. They had everything ready to go, with no time wasted.
• IE

  Izzy El-Brown

  Apr 11, 2026
  1.0
  I wouldn’t give any stars if it was an option! My husband brought his 2019 F250 in for a brake service because his brakes were squeaking. They changed the brakes and rotors and they are still squeaking. He called them and they said that was normal for ceramic pads. They told him he can bring his truck back to have no squeal put on the pads to stop the noise for an extra charge. I’m confused as to why they wouldn’t put or recommend the no squeal initially… the entire point of the service request was for the squeaking and squealing. Very disappointed with the service department.

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