Business Details
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Jim Hudson Cadillac proudly holds the prestigious title of a 2018 & 2019 J.D. Power Dealer of Excellence for Customer Sales Experience. We invite you to explore our sophisticated showroom located at Killian Road in Columbia, where luxury awaits you in the form of sedans, SUVs, and Certified, and Pre-owned Vehicles. Indulge in extraordinary lease offers, substantial purchase discounts, and attractive zero-percent financing options. At Jim Hudson Cadillac, customer satisfaction is not just a goal; it is the guiding principle across every department within our dealership.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
295 reviews
5 stars
195
4 stars
16
3 stars
5
2 stars
8
1 star
71
What are people saying?
AI-generated from recent customer reviews
Service Delays
Numerous customers reported long wait times for service appointments and completion, often exceeding initial estimates.
Communication Issues
Many reviews highlighted poor communication from the service department, with customers feeling uninformed about the status of their vehicles.
Customer Service
While some staff members received praise for their helpfulness, many customers expressed dissatisfaction with the overall customer service experience.
Pricing Transparency
Several customers complained about unexpected charges and lack of clarity regarding service costs, leading to feelings of being misled.
Sales Experience
Positive experiences were noted in the sales department, with some salespeople being described as attentive and helpful, although there were also reports of unprofessional behavior.
- ABAnne Brailsford6 days ago5.0The Appointment time date/ time was good, didn’t have to wait long. Details Information about my car and its care was very good.it makes you feel safe to know that your car. Are being taking care of and getting good service for you to travel. Over all everything was great .
- GHGlenn HoodNov 13, 20252.0Had a scheduled appointment and the customer service could be more welcoming. Two individuals motioning me in to work on the vehicle who will be sitting in and using my truck began to gossip and proceed to use profanity laced comments in front of me before I had the chance to be addressed and helped. The waiting room is exceptional and the dealership is gorgeous. An addendum to this review. I was told that the oil change would take one hour and I was in the absolutely stellar waiting room for two hours. I did notice the vehicle was finished but nobody checked in to let me know the job was done. I do understand the world has bigger problems than my petty grievances, but sometimes it is nice to be seen as a customer.
- LPLatoya PNov 12, 20255.0Today I went to get my oil changed at Jim Hudson Cadillac and my service manager was Samantha Inglis. I went back to the dealership to pick up my bc at and her co-worker that sits next to her surprised me with something Samantha did. Her co-worker let me know that Ms. Samantha had replaced my key remote cover and it was much needed because I had it held together by tape. I was so surprised by her generosity because it was unexpected and something I needed. I want to leave a 5 star review for Ms. Samantha because she is a great service manager and she always go above and beyond for her customers. She didn’t had to replace my cover for my remote key but she did and I greatly appreciate what she done! Samantha keep doing what you are doing, you are the BEST!
- DADavid AlexanderNov 12, 20255.0Mr. Nicholas Cooper provided exceptional service! He was helpful, knowledgeable, and professional throughout the entire visit. His courteous and respectful attitude made the experience pleasant from start to finish. The technician quickly identified the issue and resolved it with skill and precision. Excellent service all around!
- RCRex CongerOct 24, 20253.0I brought our (almost) 1 year old Cadillac CT5 in for it's first servicing. Care Care Oil Change, Tire Rotation, etc, also needed edge guards to be replaced, had a tire leak concern, and MVP Inspection - I waited 4 hours for the work to be completed. In follow up the tire was found to be fine , I was told that all of the other services were provided. I found that none of the tires were properly inflated to the poundage noted on the vehicle panel recomendations, the edge guards were nicely replaced and the vehicle was washed. The Reception/Service Staff did visit me often with updates and apolguised for the delays. I also found all of my dashboard settings changed. We have had one of your cadillac's for the last 8 years and we have been satisfied with Service provided to each vehicle during the initial warranty period and this service visit was barely average. Disappointed
Frequently Asked Questions About Jim Hudson Cadillac
What types of vehicles does Jim Hudson Cadillac offer?
Jim Hudson Cadillac offers luxury sedans, SUVs, certified, and pre-owned vehicles for a sophisticated car-buying experience.
Where is Jim Hudson Cadillac located?
Jim Hudson Cadillac is located at 4035 Kaiser Hill Rd #101, Columbia, SC 29203.
What are the business hours of Jim Hudson Cadillac?
The dealership is open Monday to Friday from 8:30 AM to 8:00 PM, Saturday from 8:30 AM to 6:00 PM, and closed on Sundays.
Does Jim Hudson Cadillac offer vehicle servicing such as oil changes?
Yes, Jim Hudson Cadillac provides services including oil changes and general automotive repair with convenient online appointment booking.
Are there financing options available at Jim Hudson Cadillac?
Yes, the dealership offers attractive zero-percent financing options and substantial purchase discounts to help with your car purchase.
Is Jim Hudson Cadillac accessible for customers with disabilities?
Yes, the dealership has wheelchair accessible entrances, seating, and restrooms, ensuring a comfortable visit for everyone.
Can I purchase parts or accessories online from Jim Hudson Cadillac?
Yes, you can order vehicle parts through their parts order form available on their website.
What nearby automotive services can customers access near Jim Hudson Cadillac?
Nearby, customers can visit Jim Hudson Buick GMC and Valvoline Instant Oil Change for additional automotive repairs and quick oil changes.
Are there dining options near Jim Hudson Cadillac for customers to visit?
Yes, customers can enjoy nearby restaurants like China Dragon for Chinese cuisine and Monterrey Mexican Restaurant for Tex-Mex dining experiences.
What retail stores are close to Jim Hudson Cadillac that customers might find useful?
Nearby retail options include Walmart for general shopping, GameStop for video games and electronics, and Shoe Dept. for footwear needs.