Gerber Collision & Glass

Reviews

• ST

  Skip Thompson

  Feb 14, 2026
  1.0
  This was one of the few local places progressive offered repairs at, so I chose it because of the good reviews. Customer service was good, process was easy, and they kept me updated on repairs. However, all that is meaningless when the work they completed was NOT good at all. I had a very simple repair, bumper replacement and a taillight replacement. They did a great job color matching the new bumper but failed to install it properly! After taking it back to the shop, the "fixed" this issue. Soon after I realized there was another bracket broken, a piece of sound insulation that they never reinstalled, lose screws lying in my trunk, and several other trim pieces not installed and had gotten buried in the springs that lift my trunk causing them to bind and make horrible noises. Not to mention my taillight is still very noticeably pushed into my car more than the non-accident side. I will be fixing the rest of their issues on my own since the only thing I wasn't able to do was paint the bumper myself. Would not recommend you take your car here if you care about your car at all, because it seems they didn't give a shit about mine! The most ridiculous part was they even mentioned how well my car has been taken car of for its age then proceed to think that I wouldn't notice such a big mess up. I know they knew (at least the technician that worked on mine) it wasn't installed properly due to the order of installation. Shame. Whoever worked on my car shouldn't have a job in the car industry.
• TA

  Tiffany Adams

  Jan 30, 2026
  5.0
  I just stopped in to have them reseat my caution light that came undone not long after my last repair with them. Since they guarantee all of their work, I was in and out in virtually no time. The receptionist and the technician were very polite and accommodating.
• SC

  Seth Carver

  Jan 15, 2026
  1.0
  Having vehicles fixed from minor/major collisions across multiple states, my experience with this repair shop was the worst I have ever experienced. Communication and Customer Service were truly awful. For context I had my 2023 BMW 230i worked on after a large rock went through my grill and dented my radiator. The repair shop pushed out the completion date on four occasions without notifying me on each occasion. Upon calling the shop each time to get an update It took on average an hour each time to get a substantive update on my vehicle. There was never a proactive call to let me know about potential delays or issues with acquiring parts. On the final delay after taking off work to pick up my vehicle I was not notified until calling in that my vehicle would Not be completed that day. I spent about three hours in total that day on the phone with various individuals all with a different answer on what caused the delay. Upon picking up my vehicle the following day, the bumper was not attached correctly, there as a fault code for my headlights, and the grill insert was not installed correctly. The manager was apologetic for my experience and stated he understood how unacceptable My experience was with the shop, however he offered nothing to compensate me for the experience. I would not recommend this shop to my worst enemy.
• CC

  Cheryl Cribbs

  Dec 18, 2025
  5.0
  Unfortunately I hit a deer and had the collision center fix the damage. The site is at 100 Fontaine rd in Columbia SC. The staff were very helpful and nice to deal with.
• JH

  Jessica Hellman

  Nov 24, 2025
  1.0
  Poor customer service and horrible communication. Front desk girl needs more training.

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