Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of employees like Kayla, Erin, and Shakayla.
Cleanliness Issues
Several reviews highlighted problems with the cleanliness of the vehicles, including dirty interiors and exteriors, and unpleasant odors.
Reservation Problems
Multiple customers reported issues with vehicle availability despite having reservations, leading to dissatisfaction with the service.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints regarding poor service and communication, particularly during busy times.