Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Tyquan, Tevin, and Jason for their excellent service.
Reservation Issues
Several reviews mentioned problems with reservations, including cars not being available despite confirmations and issues with deposits.
Location Experience
The Assembly Street location received consistent positive feedback for its efficient service and professionalism, although some customers reported negative experiences with other locations.
Safety Concerns
A few reviews raised concerns about safety in the lobby area, particularly regarding interactions with homeless individuals.
Vehicle Condition
While many customers were satisfied with the vehicles, some noted issues with cleanliness and condition, such as cars smelling of smoke.