Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Ricky Lane in Columbia, SC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Columbia, SC or call us at (803) 419-0831.
Feedback on customer service is mixed, with some praising staff for being helpful and knowledgeable, while others report unprofessional behavior and poor service experiences.
Staff Knowledge
Several customers highlighted the expertise of specific employees, particularly Victoria and Elijah, who provided exceptional assistance, while others noted a lack of knowledge among some staff.
Wait Times
Customers frequently mentioned long wait times for assistance, with some expressing frustration over delays in service.
Store Management
Management received criticism for handling customer complaints poorly and for unprofessional behavior, impacting overall customer satisfaction.
Product Availability
While many customers found the store well-stocked, there were instances of items being out of stock despite prior notifications.
RB
Rob Branham
Feb 24, 2026
5.0
This is our auto zone, we come to auto zone almost weekly for something for our vehicles or our friends and family. Thr staff is super helpful and have even started recognizing us as regulars, they can almost already know what vehicles were working on lol won't go to any other autozone.
RR
Ronda Reed
Jan 9, 2026
1.0
Bad service
SS
Shonell Smith
Jan 3, 2026
5.0
The service was good.
TT
Teri TN
Dec 22, 2025
2.0
Customer service support via email is fine but the employees here a little incompetent.
DA
Darryl Lane (ANTOINE)
Dec 8, 2025
5.0
AutoZone Store #4881 (December 8, 2025)
Manager: Victoria B.
I would like to commend Victoria B. at AutoZone Store #4881 for the exceptional service she provided on December 8, 2025. Victoria was incredibly knowledgeable and took the time to listen carefully to the issue I was having. She asked the right questions, understood exactly what needed to be done, and quickly solved my headlight problem.
Her friendly attitude, attentiveness, and thorough approach made the entire experience easy and stress-free. It’s rare to find someone who combines technical expertise with genuine customer care, and Victoria delivered both at the highest level. I truly appreciate her professionalism and outstanding service.
Frequently Asked Questions About AutoZone Auto Parts
What are the daily operating hours for AutoZone Auto Parts at 211 Ricky Ln, Columbia?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 9:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone offers both in-store pickup and same-day delivery services for customer convenience.
What types of products can I find at the AutoZone Auto Parts store in Columbia, SC?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts at this AutoZone location.
Can I shop for AutoZone products online and pick them up in store?
Yes, you can shop AutoZone online and choose the option to pick up your order in store at the Columbia location.
What are some of the major brands available at AutoZone Columbia?
AutoZone carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What is the contact phone number for AutoZone Auto Parts at 211 Ricky Ln, Columbia?
You can contact the store at (803) 419-0831 for assistance or inquiries.
Are there any convenient places to eat near AutoZone Auto Parts on Ricky Lane?
Yes, nearby you will find Zaxby's and Bojangles', both offering fast-food and American-style chicken meals, convenient for grabbing a bite before or after your visit.
Where can I find gas stations near AutoZone at 211 Ricky Ln?
Murphy USA and Circle K gas stations are near AutoZone, so you can refuel your vehicle while visiting or before driving to the store.
Are there any banking or ATM services close to the AutoZone store?
Yes, there are several ATMs nearby, including Wells Fargo ATM, The Exchange Network, Bitcoin Depot, and CoinFlip Bitcoin ATM, as well as First Citizens Bank for your banking needs.
What other automotive service centers are located near AutoZone at 211 Ricky Ln?
Firestone Complete Auto Care is nearby, offering tire dealing, repair, and automotive services as an option alongside AutoZone's parts and accessories offerings.
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