Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Ricky Lane in Columbia, SC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Columbia, SC or call us at (803) 419-0831.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
574 reviews
5 stars
340
4 stars
136
3 stars
35
2 stars
14
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.
Staff Knowledge
Several customers noted that while some staff members were knowledgeable and provided excellent assistance, others were unhelpful and lacked the necessary information.
Wait Times
Customers frequently reported long wait times for assistance, with some expressing frustration over being left on hold or waiting for service.
Product Availability
The store generally has a good selection of parts in stock, but there were instances where customers were disappointed by out-of-stock items after placing orders.
Overall Experience
Experiences varied widely; some customers had positive interactions and appreciated the service, while others vowed not to return due to poor service.
- OOOBH_WEST OBH_WEST3 days ago5.0Customer service is off the wall here. The best ever. The young lady (im so sorry I forgot her name) she was more than helpful and very knowledgeable about cars, especially what i needed for my car. Im visiting from Philadelphia and was so glad I stopped by there.
- AMAnthony Mendoza3 days ago1.0Extremely poor customer service. I purchased an expensive car piece worth $130 + $40 dollars and wasn't given my military discount. When I inquired over the phone about it, I was told it was my fault for not presenting my ID (I did) and that it couldn't be addressed over the phone. I was cut off mid phone call and told back and forth was useless. I went back and the original cashier was upset I was back and presented my receipt with no negatives on it. He claimed he did and that the manager was there but none of that happened, plus the receipt shows all the proof. The cashier was pretty upset and was raising his voice, all customers could hear him yelling at me and he told me he was done with me. I didn't feel safe, I was with my baby and he was clearly upset and I felt like he wanted to fight. As I was in line other customers looked concerned, I was confused so I was explaining my situation to another guy, and the cashier YELLED across the store. He was really upset, and he was yelling at me with a customer in front of him, so much for being done with me. I get people have bad days but I didn't feel safe and for something as simple as a return for a military discount seems ridiculous to want to fight over. I won't be coming here again, nobody should ever feel unsafe when shopping, much less with their baby. Do better.
- PKPatricia Keitt6 days ago1.0I stopped at this Auto Zone because I happened to be in the area and needed 2 batteries with 1 needing to be installed. After waiting 15 minutes after paying for my batteries, and watching every customer get their products rung up and needs attentioned to....even those who walked in after I made my purchases, I walked out with my batteries and no installation was performed. Lesson learned. I will stick with my hometown Auto Zone, where every customer is treated with respect.
- BTBrandon TrachtNov 9, 20251.0Customer service is not very great Management is very rude and commercial side how I know that's because I used to be a commercial driver a store manager should not tell the commercial driver that he's lying when he's not pretty sure it's against HR violation for commercial manager to cuss out their employee I believe in respect not disrespect and I honor to have respect
- WLWilliam LambertOct 29, 20251.0I called up here because I needed a new battery and needed help getting it replaced and it’s a little cloudy out and I know if it’s even a little misty they will not help you change your battery. so I called to make sure that they think it was ok to change Then when I get there 6 minutes later, they proceed to sell me a battery. Wait till I purchased it and then when I asked for help, tell me it’s too raining outside and then when I say I called up there to confirm it wasn’t too rainy. They called me a liar and said I didn’t speak to any of them and I even called the store in front of them to prove it was the right store I had spoken with and they called me a liar I don’t know why I’d make this up, the short haired man-lady is somthing
Frequently Asked Questions About AutoZone Auto Parts
What are the daily operating hours for AutoZone Auto Parts at 211 Ricky Ln, Columbia?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 9:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone offers both in-store pickup and same-day delivery services for customer convenience.
What types of products can I find at the AutoZone Auto Parts store in Columbia, SC?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts at this AutoZone location.
Can I shop for AutoZone products online and pick them up in store?
Yes, you can shop AutoZone online and choose the option to pick up your order in store at the Columbia location.
What are some of the major brands available at AutoZone Columbia?
AutoZone carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What is the contact phone number for AutoZone Auto Parts at 211 Ricky Ln, Columbia?
You can contact the store at (803) 419-0831 for assistance or inquiries.
Are there any convenient places to eat near AutoZone Auto Parts on Ricky Lane?
Yes, nearby you will find Zaxby's and Bojangles', both offering fast-food and American-style chicken meals, convenient for grabbing a bite before or after your visit.
Where can I find gas stations near AutoZone at 211 Ricky Ln?
Murphy USA and Circle K gas stations are near AutoZone, so you can refuel your vehicle while visiting or before driving to the store.
Are there any banking or ATM services close to the AutoZone store?
Yes, there are several ATMs nearby, including Wells Fargo ATM, The Exchange Network, Bitcoin Depot, and CoinFlip Bitcoin ATM, as well as First Citizens Bank for your banking needs.
What other automotive service centers are located near AutoZone at 211 Ricky Ln?
Firestone Complete Auto Care is nearby, offering tire dealing, repair, and automotive services as an option alongside AutoZone's parts and accessories offerings.