Advance Auto Parts

Reviews

• PW

  Paul Wills

  Nov 3, 2025
  5.0
  Bush River Rd near dutch Mall is a good place to get parts for your car the people that work there really go out of the way to help you if you give them time to
• CM

  Comedian Black Magik

  Oct 15, 2025
  4.0
  Advance is usually a nice place to visit when you wanna get in and get out with the part(s) you want but even better when you just wanna have a check engine light diagnosed for free. The Customer Service is usually pretty good and professional overall but, I still have to say that it wouldn't hurt the stores Profits to hire an extra person that can FLOAT back and fowarth from assisting a Customer out on the floor to running back over to the cashier position to check someone out and get them headed on their way. I know we spend enough money for Advance to easily be able to afford the extra hand. I say that all RESPECTFULLY lol.
• KJ

  Kristin Johnson

  Sep 23, 2025
  5.0
  Rob came in clutch for my daughter when her car battery was dying ( I live over 5 hours away) I called ahead of time and he was ready for her when she showed up and was quick and professional. Much appreciated!!
• RT

  Rachelle Thomas

  Aug 9, 2023
  5.0
  Yesterday I had a great experience at Advance auto.Normally because I'm a girl most stores try to put a fear something bad is going to happen to my car. But I had a guy named Rob who helped me with issue I had. The best customer service I have had in months. Definitely going to ask for him next time.
• JJ

  John John

  Jul 17, 2023
  1.0
  Have to share an encounter with an employee. It was so concerning to me, I contacted their national customer care and was told I’d get a call back from the “ GM or DM”, which of course never occurred. The encounter: I usually don’t ask for help going to auto store as I have the part number figured out. I’m a regular here and each time an employee asks me if I need help as I walk in. Not this day. Instead the employee was putting up signage. I was the only one in the store. I asked for help. He continued with his task for about 30sec more and then walked over to the register. He was never friendly. He wrote on register paper the part numbers and had me go look. First time an employee didn’t do that for me. Remember, no one else in the store. I couldn’t find the item and mentioned that as he went back to his task. With his back to me he said that I was wrong, it’s there. As he continued at his task, I just said you look busy so I’ll go someplace else. I wasn’t angry because, there are 3 competitors within 1 mile of the store. Well, apparently this got his attention as he suddenly stopped his task and turned and faced me and confronted me about what I said. As he continued to repeat that I am wrong and just need to keep looking for those numbers. A rude employee I can deal with, but a confrontational employee that goes from practically ignoring me to suddenly facing me in anger, is disconcerting. It is why I contacted customer service after I left. But now their lack of response tells me why they hire the people they do. In conclusion, I went to AutoZone, less than 2 miles away, whose store was packed and an employee immediately helped me get what I needed. Advanced Auto lost money that day and recurring money. And based on the lack of traffic in the store they’re losing lots of more money than mine. If you dare to go, watch out for the employee that is about 6 feet tall and bald and in his late 20s early 30s. He’ll be the unfriendly one that doesn’t want to deal with customers.

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