Penske Truck Rental

Reviews

• DJ

  Don Johnson

  May 26, 2021
  1.0
  This guys are a ripe off one account manager talked me into using them instead of going back to uhaul when I rented my truck I paid for truck for a day and a deposit for one day I was told they will keep my deposit because of the distance I was traveling and no other fees would occur after returning the truck wen I retire truck they told me I was clear and had no fees went returned it . 2 days later they charged my card an additional 466 dollars and no one has yet to return my funds at all I’ll never in a million year rent from them again I’ll tote my items on my back if I need to lbs
• MB

  Mark Battista

  Jan 11, 2020
  1.0
  Had two different reservations one got pushed back 5 hrs and the second there was no truck. Than went for my 3rd reservation the price tripled. I'll never use or recommend Penske for any move again.
• AA

  Alexis Adams

  Dec 3, 2019
  1.0
  I am less than impressed with Penske truck rental. My husband and chose them first for our move from Minnesota to South Carolina. We booked the truck months in advance and chose the company because they were cheaper than Uhaul (you get what you pay for I soon came to find out). The truck was delayed by 3-4 hours leaving us to rush our move to be sure we were out of our apartment on time. Penske gave us a discount for our troubles, which was nice but did not make up for the stress we experienced last minute. We chose Penske again for our move from South Carolina to Indiana (less than 6 months later) for the same reason. We figured our first experience was fluke and gave them a second chance. When I went to pick up the truck I was informed that the only truck they had, that I was supposed to be receiving, had not been checked in properly (as in locked) and a homeless person was staying in it. The person had used the cab as their personal toilet making it impossible to drive. We ended up finding another truck 20 minutes away that was 4’ larger than what we had rented. Penske gave us a significant discount on our rental and an extra day, but the truck rented was much too big for what we were moving, took diesel instead of gas (adding an expense we had not expected), and delayed our movers. The staff at the facilities we rented from seemed well intentioned but clueless which made the experience all the more stressful and drawn out. I will not be using Penske again and warn everyone that I know to do the same. Making a mistake is one thing, but for the mistakes to be as back to back as they were leaves me to question the quality of service.

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