Penske Truck Rental

Reviews

• CC

  Cotton

  Nov 18, 2023
  1.0
  It shouldn't be this difficult to find a truck rental place that provides good customer service.
• AA

  Alexis Adams

  Dec 3, 2019
  1.0
  I am less than impressed with Penske truck rental. My husband and chose them first for our move from Minnesota to South Carolina. We booked the truck months in advance and chose the company because they were cheaper than Uhaul (you get what you pay for I soon came to find out). The truck was delayed by 3-4 hours leaving us to rush our move to be sure we were out of our apartment on time. Penske gave us a discount for our troubles, which was nice but did not make up for the stress we experienced last minute. We chose Penske again for our move from South Carolina to Indiana (less than 6 months later) for the same reason. We figured our first experience was fluke and gave them a second chance. When I went to pick up the truck I was informed that the only truck they had, that I was supposed to be receiving, had not been checked in properly (as in locked) and a homeless person was staying in it. The person had used the cab as their personal toilet making it impossible to drive. We ended up finding another truck 20 minutes away that was 4’ larger than what we had rented. Penske gave us a significant discount on our rental and an extra day, but the truck rented was much too big for what we were moving, took diesel instead of gas (adding an expense we had not expected), and delayed our movers. The staff at the facilities we rented from seemed well intentioned but clueless which made the experience all the more stressful and drawn out. I will not be using Penske again and warn everyone that I know to do the same. Making a mistake is one thing, but for the mistakes to be as back to back as they were leaves me to question the quality of service.
• DM

  drive miles

  Feb 20, 2019
  1.0
  Do yourself a huge favor, just go to uhaul. If you must go, avoid the Home Depot locations.
• SL

  Steven Lewis

  May 28, 2017
  5.0
  After my reservation with uHual was unfulfilled, I stopped in to see if I could rent a Penske truck on short notice. Dylan was very helpful and had me in a truck very promptly. I will be renting from here again

Frequently Asked Questions About Penske Truck Rental