Enterprise Rent-A-Car

Reviews

• AH

  A H

  1 day ago
  1.0
  Showed up to rent a car, only after checking in did they let me know they didn’t have any cars and it would be a 45 min wait. Do not recommend
• WT

  William Tuepker

  3 days ago
  1.0
  I reserved a rental vehicle on 11/8/25 (Sat) and checked-in online. When I arrived for pickup, the attendant informed me that they could not honor the category of vehicle I had initally reserved. A different vehicle was offered and I accepted; however, I was told that I would have to wait a few minutes while they worked on releasing that vehicle from a hold status (as a matter of having just finished an oil change on it that morning). The store hours on Saturdays are diabolical (only open 9 AM - 12PM). The website allows you to schedule pickup literally at the time they close, without any warning/notification. I'm glad I got to the location early; however, no one at enterprise seemed to be answering their phones to take my rental off of its hold status. As a result, the enterprise crew tried to scramble yet another vehicle for me, one that was located at another Enterprise location down the road. Surprise! They were also closed. Consequently, I was left high-and-dry and told by the attendant that they would not be able to help me . . . AFTER I had already checked-in! What's the point of checking in? If a client checks in online the process should be as simple as showing up and grabbing keys (insurance, payment, and coverage options should have already been made on the website). Anyway, ended up spending an additional $35 to rideshare over to the airport, where Enterprise was able to accommodate from there. I am very unsatisfied with this location (and I have never had an issue with Enterprise before). RENTERS BEWARE. I will not be renting from here again, which is unfortunate because I am a West Ashley local. I only attribute one star to this location because when I called to express my grievance, the person who answered my call seemed genuinely empathetic. However, I had called a day prior to try to speak to a manager, left my information, and never received a call back. It gave me the impression that they train their staff to handle grievances very well, but overall management does not care. SHAME ON THIS ENTERPRISE. Renters Beware!
• MM

  Michael

  5 days ago
  5.0
  Branson and the Team are Awesome. Friendly staff and very helpful even in the busiest rush times... I've rented several times from this location. Branson helped me pick out the best car for my long distance travel. That Audi Q5 was a great ride! I recommend them for your next vacation travel. Michael
• MA

  Michelle Allen

  Nov 4, 2025
  5.0
  Brady (I hope I spelt that right) was so helpful with getting me a spacious car for a music festival trip. We got a jeep compass, and now I think I want my next car to be it! Brady was very friendly and helpful with talking me through the different additional coverages. He even called to make sure I knew my deposit was being refunded upon return of the vehicle the next morning. 10/10 service!!!
• EF

  Erika Frechette

  Oct 29, 2025
  5.0
  When we arrived for pick up we could see there were a few people ahead of us. All the "young guys" (college age crew) working were very professional and courteous to every one that walked in. They gave us the expected wait time, which was accurate! I must say not all renters would have been easy to deal with, but the "young guys" kept it in check and never waivered on their kindness. Upon returning our car we experienced the same situation. Kudos to whomever does the training at this location (2004 Savannah Hwy Charleston SC). Your guidance will take them a long way.

Frequently Asked Questions About Enterprise Rent-A-Car