Valvoline Instant Oil Change

Reviews

• AV

  Ashley V.

  1 day ago
  5.0
  They were quick, and ready to go as soon as I pulled up. The man on the computer station helped me look up a coupon! Saved me 20 bucks :) I always go to this Vavoline, and the staff is always very friendly and very helpful.
• DS

  Dennis Sauer

  Feb 24, 2026
  1.0
  The business model is based around speed, not quality of service. I watched as the person was filling the engine oil and 1. did not allow the bottle to fully drain. 2. when removing the bottle, oil was still coming out and falling on my engine. 3. when removing the funnel, more oil dropped onto my engine. 4. I drove about 2-3 miles and the interior of my vehicle smelled terribly of burnt oil. I pulled into a parking lot and opened the hood to see significant oil smoke and spilt oil on my engine. I will not be returning.
• AS

  Amy Schweinsberg

  Feb 14, 2026
  5.0
  The staff were very friendly and professional. Explained everything plainly and were very quick.
• MP

  Monica Prysock

  Feb 14, 2026
  5.0
  These guys were honest, funny and fast!
• LM

  Leslie Massey

  Dec 30, 2025
  1.0
  If I could give zero stars, I would – Worst customer service experience of my life I took my car to this Valvoline location in December for a routine oil change. There were no issues with my car beforehand. The very next day, when starting my car, it began making a loud, grinding noise ONLY when turning the ignition, which I had never heard before. The sound was alarming and unmistakable. I took the car immediately to my mechanic. He told me the wrong weight oil had been used, causing the timing chain to make that grinding sound. He lubricated the timing chain, the noise stopped completely, and I spent a couple hundred dollars having everything checked and corrected due to the oil change mistake. I filed a complaint, and a district manager called me. Instead of taking responsibility or even listening, he was hostile, dismissive, and accusatory. He claimed he reviewed video footage and insisted a male employee changed my oil. This is flat-out false. A woman changed my oil, and I clearly remember this, I even commented on it later that day because it’s unusual to see. He repeatedly told me my own experience was wrong, which felt like blatant gaslighting. He then tried to blame me, claiming my car had gone 12,000 miles without an oil change, despite the fact that I get oil changes every 5,000 miles and had simply been going elsewhere previously. He also absurdly claimed he could “hear the grinding noise” on the video which is impossible and that the noise existed before the oil change. It absolutely did not. I would have noticed a sound that loud and disturbing. I never heard it before, ever. He continued shifting blame, suggesting the timing chain “needed servicing anyway,” contradicting the entire situation and ignoring the fact that the noise appeared immediately after their oil change and disappeared once corrected. My husband was present and also spoke with him. He was just as rude and unreasonable with him. There was no apology, no accountability, no attempt to resolve anything. All I asked for was a refund for the oil change and possibly reimbursement for my mechanic’s inspection. He offered nothing. This was, without question, the rudest and most unprofessional customer service experience I’ve ever had. I regret going there and should have trusted my instinct when I pulled up and the place was empty. I will never return, and I strongly advise others to think twice before trusting this location with their vehicle.